Student Grievances and Complaints Procedure

Butler University is committed to excellence in all its endeavors. Consistent with this goal, Butler welcomes opinions and feedback about our policies, programs, and services. The University is accountable to its students, is other constituents, and its accrediting body to provide a process to ensure that students have access to appropriate procedures for registering grievances and complaints. Butler designates the Dean of Students as being responsible for receiving student complaints and taking steps toward resolution.

All members of the University community should attempt to resolve grievances as soon as possible. Students may choose to consult with the Dean of Students to determine how best to address their concern. In general, addressing a grievance should start at the lowest possible level:

• Students concerned about an academic/faculty issue may discuss the concerns directly with the instructor, the department chair, or the dean of their college.
• Students concerned about a matter not related to academics should address them with the director or dean responsible for the area of concern.

Student Grievances and Complaints Procedure

Student Grievances and Complaints Form

The form is to be used to submit a formal complaint regarding an issue in which a student has not been able to find a resolution. Completed forms will be submitted to the Office of the Dean of Students for investigation and response. For assistance with completing this form, or to determine how best to address the concern, students may contact the Dean of Students at 317-940-9470.

It is expected that students will fully utilize any/all of the University’s administrative procedures to address concerns and/or complaints in as timely a manner as possible. On occasion, a student may believe that these administrative procedures have not adequately addressed concerns. In those select cases, the following independent procedure is provided:
Complaints Against Higher Learning Commission-Accredited Institutions
HLC allows faculty, students, and other parties to submit formal complaints regarding an HLC-affiliated institution through its complaints process. As stated in HLC policy, the complaints process is designed to enable HLC to review, in a timely and fair manner, information that suggests potential substantive non-compliance with an institution’s ability to meet the Criteria for Accreditation or other HLC requirements.