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Holcomb Building
Information Technology

Help Desk

The Help Desk provides a single point of contact for the technology needs of Butler students, faculty, and staff. The Help Desk provides self service, phone, email, and walk-in support for a variety of technology services. The Help Desk does not support faculty or staff personal or home computers. For a listing of services provided, please visit the Service Catalog.

The Help Desk aims to provide excellent service to each and every user. This can cause hold times on the phone to be lengthy. Utilizing self-service at ask.butler.edu for non-urgent requests and issues will prevent users from having to wait on the phone.

Self Service

Butler IT utilizes ask.butler.edu to provide self-help information 24x7 via the knowledge base and to manage cases (requests). For common requests, users will complete a form that will allow IT to fulfill the request effeciently; for other requests, users will complete a general form. 

Contact the Help Desk

  • Ask.butler.edu (self-service knowledge base, chat, submit and manage cases) 
  • Phone: 317-940-HELP (4357)
  • Walk-in: Holcomb Building 315 (map)

Help Desk Hours

Regular Hours

  • Monday–Friday: 7:30 AM–5:00 PM
  • Saturday and Sunday: Closed

Special Hours

  • Martin Luther King, Jr. Day: Closed
  • Memorial Day: Closed
  • Fourth of July: Closed
  • Annual Faculty Staff Picnic, August: Closed from noon–1:00 PM 
  • Labor Day: Closed
  • November 20, 2018: Closed until 1:30 PM
  • Day Before Thanksgiving: Close at noon
  • Thanksgiving Day: Closed
  • Black Friday: Closed
  • Dec 24–Jan 1: Closed

Routine Maintenance

Routine maintenance is scheduled between midnight Saturday night and noon on Sunday. For more information, visit the System Alerts and Maintenance page. 

Classroom Technology Support

Immediate support for classroom technology is available by pressing the "Push for Priority Tech Assistance" button from any Butler classroom telephone or by calling 317-940-HELP (4357) and selecting option 1 when prompted. Immediate classroom technology support is available on the following schedule:

  • Monday–Thursday: 7:30 AM–8:00 PM
  • Friday: 7:30 AM–5:00 PM
  • Saturday: 8:00 AM–3:00 PM
  • Sunday: Closed

Help Desk After Hours Emergency Line

During the hours the Help Desk is not open, users can get assistance for critical, timely situations via the after hours technology emergency line. A technology emergency is classifed as a problem that impedes critical university functions/business or as a wide-scale service interruption that affects multiple people (e.g., Moodle being unavailable). 

Though all of our client’s issues are important to us and we do our best to resolve them as quickly and efficiently as possible, only technology emergencies as defined above can be addressed via the after hours emergency line. Routine issuess that come in after hours will be handled the following business day. Some examples of routine issues:

  • A single individual is unable to access an IT-provided service, but the service is available to all other clients.
  • A single individual is experiencing problems with his or her computer; critical University-related business is not affected.

To Access The After Hours Emergency Line:

  1. Call 317-940-HELP (4357).
  2. Follow the phone prompts to leave a voicemail message for the Help Desk Staff on the emergency line. Please be sure to leave a clear message with your name, phone number, and detailed description of the issue.
  3. Once a voicemail message has been left, the Help Desk Staff will be notified. A technician will contact you via phone (usually within 30 minutes).