Human Resources Management and Development

Human Resources Management and Development

PLEASE READ:  Special Messages to all Anthem medical and vision participants

To order duplicate Anthem cards go to www.Anthem.com. Create a user ID and password.  Click on Customer Support then, click on Request an ID card.

Anthem prescription issue is resolved as of January 12, 2015: 

All participants should be able to fill prescriptions using your 2015 cards.  If you paid out-of-pocket for a prescription since January 1, 2015 because the pharmacy could not use your card, please return to the pharmacy and ask them to file the claim again.  You could be due a refund if you paid more than the co-pay for your prescription.

2015 Plus Plan group 00103554 card mailing delay (does not affect all Plus Plan members):  

Effective January 1, 2015, if you moved to the Anthem Plus plan from another Butler University Anthem plan,  continue using your 2014 card. Anthem mailed new 2015 cards to all Plus Plan participants the week of January 14, 2014 to assure all Plus members have correct cards.  An error occurred when Anthem  processed your card order causing 2014 plan cards to generate.  Anthem apologizes and is expediting the new cards.  Your pharmacist and physicians can accept your 2014 cards even if they have the wrong group number.  If you remember to ask the provider to change the last digit to '4', that might make your transaction easier.      

All other Anthem groups:

2015 insurance cards were mailed in time for most members to receive cards by January 1, 2015.  Your Anthem card is now also your vision card, if you elected vision for 2015.  Anthem notified us that duplicate 2014 cards were also mailed to members who changed plans effective January 1, 2015.  

Please look at the group number on your card to assure you present the correct card with the new group number to your medical provider.  If you changed plans and did not receive a card with your new group number, please contact Kim Orbik at 317-940-9044 or korbik@butler.edu or Sherri Heidenreich  at 317-940-9355 or sheidenr@butler.edu.

Anthem Group numbers are as follows:

Plus Plan     - group number 00103554

Buy-Up Plan - group number 00103553

Core Plan     - group number 00103552

CDH Plan      - group number 00218030

 

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Human Resources Management & Development

4600 Sunset Avenue
Jordan Hall, Room 144
Indianapolis, IN 46208
(317) 940-9355
(800) 368-6852 ext. 9355
HR Assistant: Sherri A. Heidenreich
sheidenr@butler.edu