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United Healthcare & UMR

United Healthcare & UMR

UHC & UMR are helping us stay in touch and informed.


The latest on COVID-19, including waived testing costs. We are working with UMR to closely monitor the latest developments for COVID-19, also referred to as coronavirus. We are committed to making every effort to protect your health by keeping you safe in your home while still enabling you to get the right care. The COVID-19 situation continues to quickly evolve. For the most updated plan and benefit information, please visit

UnitedHealthcare, including UMR, has a team of experts closely monitoring COVID-19. As with any public health issue, they are working with and following all guidelines and protocols issued by the U.S. Centers for Disease Control and Prevention (CDC), Centers for Medicare and Medicaid Services (CMS), Food and Drug Administration (FDA), and state and local public health departments to support your needs. UMR is in constant communication with us for COVID-19 updates and how they impact employees like you.

I'm coughing and think I have a fever, what should I do?

Cough, fever, tiredness, and difficulty breathing (severe cases) are all symptoms of COVID-19. 

If you are experiencing symptoms or think you might have been exposed to COVID-19, please call your health provider right away.

Free access to testing and associated visits:

If you meet the CDC guidelines for testing, and it is requested by your doctor, all costs for COVID-19 testing are waived.

In addition, costs are waived for visits associated with COVID-19 testing, whether the care is received in a physician’s office, telehealth visit, an urgent care center or an emergency department, in or out of network. If you have coverage questions on testing, testing locations, treatments or anything else, please call the Apta Care Coordinator number on your health plan ID card, 877-610-8817.

Coping with a Public Health Crisis - Mental health resources:

If you turn on the TV, pick up a newspaper or go on the Internet, you'll likely hear news about the Coronavirus outbreak. The new virus was officially reported by the World Health Organization (WHO) on Jan. 9. Coronavirus has symptoms similar to a respiratory illness, including fever, cough, and shortness of breath – and in some cases can cause death.

While people may be impacted in different ways, there are several support resources available to you. Optum is offering a free emotional-support helpline for all individuals impacted. Additionally, there are several coping and disaster tools and resources available to you on

Please call 866-342-6892 to reach professionally trained mental health experts, free of charge on the Optum Public CrisisLine. 
Our tollfree emotional-support helpline is free of charge and available to anyone, so you can share it with family and friends. Caring professionals will connect people to resources. It will be open 24 hours a day, seven days a week.