Information Technology
Smartphone & Non-Standard Device Support Summary
Due to the unique nature of many consumer devices and Information Technology's (IT) limited ability to manage, upgrade, and repair them, IT only offers two levels of support for smartphones and non-standard devices. Butler standard devices are listed here. If a device is not on the Butler standard list it is considered non-standard.
Below is the basic support provided by IT.
Basic Support Definition
Basic support includes advice and general troubleshooting as they relate to:
- Butler WiFi
- Butler Email setup
- Connection to computer
- Updating of device operating systems or firmware
Basic Support Does Not Include:
- Reconciling billing issues with carriers
- Repairing hardware
- Non-vendor compliant hardware (i.e., third-party hacked or jail broken phones)
- Non-IT created application support
For these issues, please contact your wireless provider directly.