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Holcomb Building
Information Technology

Smartphone & Non-Standard Device Support Summary

Due to the unique nature of many consumer devices and Information Technology's (IT) limited ability to manage, upgrade, and repair them, IT only offers two levels of support for smartphones and non-standard devices. Butler standard devices are listed here. If a device is not on the Butler standard list it is considered non-standard.

Below is the basic support provided by IT. 

Basic Support Definition

Basic support includes advice and general troubleshooting as they relate to:

  • Butler WiFi
  • Butler Email setup 
  • Connection to computer
  • Updating of device operating systems or firmware

Basic Support Does Not Include:

  • Reconciling billing issues with carriers
  • Repairing hardware
  • Non-vendor compliant hardware (i.e., third-party hacked or jail broken phones)
  • Non-IT created application support

For these issues, please contact your wireless provider directly.