Information Technology
Information Technology
- Keep Calm and Work On
- Alerts and Maintenance
- New to Technology at Butler
- Knowledge Base
- IT Service Catalog
- Policies & Security
- Accounts & Eligibility Requirements
- University Computing Policies
- Related Usage Standards and Resources
- Computer Support
- Computer Lab Usage
- Wireless Access Points
- Smartphone & Non-Standard Device Support Summary
- Equipment Request and Rental Policy
- Blogging Standards
- Document Hardware Management Standards
- Learning Management System Policy and Procedures
- Security Standards
- Qualtrics Policies and Terms of Agreement
- Information Security
- About IT
- Help Desk
Smartphone & Non-Standard Device Support Summary
Due to the unique nature of many consumer devices and Information Technology's (IT) limited ability to manage, upgrade, and repair them, IT only offers two levels of support for smartphones and non-standard devices. Butler standard devices are listed here. If a device is not on the Butler standard list it is considered non-standard.
Below is the basic support provided by IT.
Basic Support Definition
Basic support includes advice and general troubleshooting as they relate to:
- Butler WiFi
- Butler Email setup
- Connection to computer
- Updating of device operating systems or firmware
Basic Support Does Not Include:
- Reconciling billing issues with carriers
- Repairing hardware
- Non-vendor compliant hardware (i.e., third-party hacked or jail broken phones)
- Non-IT created application support
For these issues, please contact your wireless provider directly.