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Holcomb Building
Information Technology

Computer Rebuilds for Students

What is a rebuild and why would I need one?

  • A rebuild is a process whereby your personal computer's operating system (e.g., Windows 7/8/10, Mac OSX) is reinstalled so it is returned to the same state as when you first purchased it. Your data is backed up, the operating system is reinstalled, and your data is then restored.
  • A rebuild is intended to resolve software-related issues. A rebuild will not resolve hardware malfunctions, such as a failing hard drive.  In the event of a failing hard drive on an out of warranty computer, you can purchase a new hard drive and IT can guide you through the installation of the new hard drive before starting the rebuild process.
  • A rebuild is a recommended way to resolve the following issues:

    • Blue screens (BSOD) related to software
    • Operating system problems
    • Viruses
    • Slow computer
    • New blank hard drive purchased

Two Options For Rebuilds

Computer rebuilds can either be completed by the student at no cost (with guidance) or by the IT Help Desk staff (when necessary). 

 

If the Help Desk performs the rebuild:

The IT Help Desk will perform the rebuild if the student attempts the rebuild and runs into complications. 

The rebuild process takes 3-5 business days to complete on a first-come first-served basis. The length of time a rebuild takes is dependent on how much data there is to back up, what operating system is being reinstalled, and the possibility of complications that could arise. Complications include determination of hardware issues and corrupt or unreadable data. In regard to backing up data, the IT Help Desk makes every effort to back up and restore data (documents, music, pictures, videos, etc.).  There are, however, circumstances where IT is unable to back up data, including but not limited to:

  • Corrupt or unreadable hard-drive
  • Corrupt data
  • Unsaved files
  • Other hardware failures that would cause the data to be unreadable

After the rebuild is complete, the student will need to reinstall any software the was previously installed. This includes Microsoft Office, antivirus, additional web browsers, etc. Microsoft Office 365 is available at no cost through Butler. 

If the student performs the rebuild:

If a student would like to perform a rebuild on their computer or would like more information on doing so, consult with the IT Help Desk. The IT Help Desk provides instructions and guidance to students on how to complete a rebuild (both PC and Mac). 

When the student performs the rebuild, it can take anywhere from less than 1 day to 2 days to complete. This is dependent on how much data there is to back up and restore, what operating system is being installed, and any complications that could arise. The student is responsible for backing up and restoring data (recommended: Google Backup and Sync). 

After the rebuild is complete, the student will need to reinstall any software the was previously installed. This includes Microsoft Office, antivirus, additional web browsers, etc. Microsoft Office 365 is available at no cost through Butler.