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Holcomb Building
Information Technology

IT Computer Rebuilds

What is a rebuild and why would I need one?

  • The rebuild process is only available to current Butler students
  • A rebuild is a process whereby your computer's operating system (e.g., Windows 7/8/10, Mac OSX) is reinstalled so it is returned to the same state as when you first purchased it.
  • A rebuild is intended to resolve software-related issues.  A rebuild will not resolve hardware malfunctions, such as a failing hard drive.  In the event of a failing hard drive on an out of warranty computer, you can purchase a new hard drive and IT can guide you through the installation of the new hard drive before starting the rebuild process.
  • Your data is backed up to a secure server or your external hard drive.  The operating system is reinstalled and your data is then restored.
  • A rebuild is a recommended way to resolve the following issues:

    • Blue screens (BSOD) related to software
    • Operating system problems
    • Viruses
    • Slow computer
    • New blank hard drive purchased

Two Options For Rebuilds

Computer rebuilds can either be completed by the student at no cost or by the Help Desk staff for a fee. As operating systems become more advanced, manufacturers are including easier methods to "reset" or "refresh" without professional assistance.

 

If the Help Desk performs the rebuild:

If the Help Desk performs the computer rebuild, there is a fee of $75 payable upon successful completion. This fee includes use of a laptop repair loaner while the device is being rebuilt. Payment via debit or credit card is submitted online at the Help Desk at pick up. 

The rebuild process takes 3-5 business days to complete on a first-come first-served basis. The length of time a rebuild takes is dependent on how much data there is to back up, what operating system is being reinstalled, and the possibility of complications that could arise. Complications include determination of hardware issues and corrupt or unreadable data. In regard to backing up data, the Help Desk makes every effort to back up and restore data (documents, music, pictures, videos, etc.).  There are, however, circumstances where IT is unable to back up data, including but not limited to:

  • Corrupt or unreadable hard-drive
  • Corrupt data
  • Unsaved files
  • Other hardware failures that would cause the data to be unreadable

After the rebuild is complete, users will need to reinstall any software the was previously installed. This includes Microsoft Office, antivirus, additional web browsers, etc. Microsoft Office 365 is available at no cost through Butler. 

If the student performs the rebuild:

If you would like to perform a rebuild on your computer or if you would like more information on doing so, please consult with the Help Desk. The Help Desk provides instructions and guidance to students on how to complete a rebuild of their device (both PC and Mac). There are stations available at the Help Desk where students can perform the rebuilds and ask staff members any questions that arise during the process. 

When the student performs the rebuild, it can take anywhere from less than 1 day to 2 days to complete. This is dependent on how much data there is to back up and restore, what operating system is being installed, and any complications that could arise. The student is responsible for backing up and restoring data; the Help Desk  has instructions and tools for backing up computer data and will be happy to answer any data questions. 

After the rebuild is complete, users will need to reinstall any software the was previously installed. This includes Microsoft Office, antivirus, additional web browsers, etc. Microsoft Office 365 is available at no cost through Butler.