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Holcomb Building
Information Technology

Account Creation

Account Setup of New/Returning Faculty, Staff, Students, and Affiliates

How are Butler accounts created?

The account process begins when the account is entered into the system by either Human Resources or Registration and Records.  Once the account is entered and all eligibility criteria have been met, a business process begins that is one business day and two business nights in duration.  Most account access is available on the business day following the first business night; complete account access is available on the second day (following the second overnight process).  

How do I know when the account has been created? When do I contact IT?

The hiring manager or affiliate sponsor will receive an email message when the account has been created.

Please verify with Human Resources or Registration and Records that the account has been entered before contacting IT.  Requesting IT services before the account creation process is complete will result in duplication of requests and slower service.

Before the account has been created, IT can assist with the following for faculty/staff/affiliates:

  • Preparing an existing Butler owned device for the new/returning user:
    • Can be requested one week in advance of user's start date; device will be deployed AFTER the account has been created.
      • This process will remove previous user's data and profile.
      • Computer will be reimaged to Butler Standard software.
  • Ordering a new device for the new/returning user:
    • Can be requested two weeks in advance of the user's start date; device will be deployed AFTER the account has been created.  Hardware may need to be ordered.
    • Visit this web page and go to the Purchase a New Computer Using University Funds section.

After the account has been created, IT can assist with the following permissions for faculty, staff and affiliates:

  • BUfiles: Access to departmental shared folders (e.g., \\bufiles\group\Department)
  • Shared Mailboxes: Access to departmental shared mailboxes. (e.g., department@butler.edu)
  • Print Codes: Printing access is handled via job record.  Most jobs have print accounts connected so access is automatically given at time of account creation.  Additional print codes can be added by request.
  • Telecommunications:
    • Phone:
      • If existing phone and new/existing extension will be used, IT will need the MAC address from the IP phone itself and the 4 digit extension. The 12 digit alphanumeric MAC address can be located on the bottom of the phone in the center.
      • If new phone and new extension will be needed, IT can assist in purchasing of phone and related charges. It is very helpful to provide the account to charge. 
    • Voicemail: assigned user extensions are unified to the new user's email account. Click for more information.
    • Caller ID: will be updated to represent the new user.  

For all Butler IT services, users can submit a ticket online or contact the Help Desk.  
New faculty, staff, affiliates, and students can visit our New to Butler Technology Page!