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Information Technology

How to Access Butler Email via a Mail Client

When accessing using a mobile device, please ensure your device OS has been updated to the latest version.

Outlook on Non Butler Computers

Outlook 2011 for Mac Exchange Configuration (Non-Butler Computers)

Setting up Outlook 2011 to access Exchange Online will allow for Butler email, calendaring, and group functions via Outlook. This connection will work off-campus.

  1. Launch Outlook. From the Tools menu, select Options...
  2. Click Exchange Account
  3. In the box that appears, enter your Butler email address and Butler username and password. Ensure Configure Automatically is NOT checked. 
  4. In the Server box, enter outlook.office365.com
  5. Click Add Account
  6. Close the Accounts windows

You have successfully configured your Outlook account.

 

Outlook 2013/2016 on Windows if you have not added an email account to Outlook yet

  1. If you have never added an email account to your Outlook, launch Outlook and then enter your full name, Butler email address, and Butler password in the corresponding fields and then click Next -> Finish

Outlook 2013/2016 on Windows if you have already added an email account to Outlook

  1. Launch Outlook and then click File -> Add Account
  2. Enter your full name, Butler email address, and Butler password in the corresponding fields and then click Next -> Finish 

Outlook 2016 for Mac (if this is the first mail account on your computer):​

  1. Open Outlook, If adding first mailbox, You will get a Welcome to Outlook window
  2. Enter your Full Name

  3. Enter your full Butler Email Address
  4. Enter your Butler Password. Click Continue
  5. If given an error, modify the Username field adding BUTLER\username@butler.edu
  6. Click Continue
  7. If prompted for more information, select Exchange
  8. Enter Incoming Mail Server: outlook.office365.com
  9. Click Create and Outlook will launch your email. It may take some time to completely populate your inbox with all of your emails and folders.

Outlook 2016 (If you already have a mail account added):

  1. Open Outlook. If adding a mailbox, from the Outlook tab, select Preferences
  2. Click the Microsoft Exchange to add a new account
  3. Enter your Full Name
  4. Enter your full Butler email address
  5. Enter your Butler password and press Continue
  6. If presented with error, click Continue a second time
  7. Enter Server Address: outlook.office365.com
  8. Click Continue
  9. Click Continue
  10. Click Add Account
  11. It may take some time to completely populate your inbox with all of your emails and folders

Apple Mail (10.9 - 10.11)

Exchange Configuration for Apple Mail 10.9 (Mavericks) - 10.11 (El Capitan)

Adding Butler as first mailbox

  1. Open Mail, If adding first mailbox, You will get a Welcome to Mail window
  2. Enter your Full Name
  3. Enter your full Butler Email Address
  4. Enter your Butler Password. Click Continue
  5. If given an error, modify the Username field adding BUTLER\
  6. Click Continue
  7. If prompted for more information, select Exchange
  8. Enter Incoming Mail Server: outlook.office365.com
  9. Keep the boxes checked for "Contacts" and "Calendars" if you want Apple Mail to import your contacts and calender from your Butler email account.
  10. Click Create and Apple Mail will launch your email. It may take some time to completely populate your inbox with all of your emails and folders.

Adding Butler as an additional mailbox

  1. Open Mail. If adding a mailbox, from the Mail tab, select Preferences
  2. Click the Microsoft Exchange to add a new account
  3. Enter your Full Name
  4. Enter your full Butler email address
  5. Enter your Butler password and press Continue
  6. If presented with error, click Continue a second time
  7. Enter Server Address: outlook.office365.com
  8. Click Continue
  9. Click Continue
  10. Keep the boxes checked for "Mail", "Contacts", and "Calendars" if you want Apple Mail to import your contacts and calender from your Butler email account. Click Add Account
  11. It may take some time to completely populate your inbox with all of your emails and folders.

Configure Apple Address Book to View the Butler Directory

  1. Launch Address Book.app. Go to the Address Book menu and select Preferences
  2. Click on LDAP. Then, click the plus button to create a new account
  3. Enter a name for the configuration in the "Name" field. Enter ldap.butler.edu in the Server field. Enter o=butler.edu, dc=butler, dc=edu in the Search Base field. Click Save

You can look up names by clicking on "Directories", selecting the configuration you created, and typing a name or partial name into the search field at the upper right-hand corner of the window.

Address Book.app is now set up to work with the Butler directory. Name lookups in Apple mail (Mail.app) should now work as well. If you need additional help, open the Help menu and choose Address Book Help. You can also contact the Help Desk for assistance.

iPhone or iPad

Remove Butler Email (Exchange Account)

IMPORTANT NOTE: On occasion some users will need to remove the account and then readd the account. If the IT Help Desk advises you to do this, please follow the steps below.

  1. On your iPhone or ipad, go to Settings, then Mail, Contacts and Calendars.
  2. Under Accounts, look for one that says Butler email, Exchange, or Butler (your Butler email account). Tap on the arrow to the right of the account name. 
  3. Scroll down and choose Delete Account, and then choose Delete from My iPhone. Note: if you do not see an option for Delete Account, follow these steps​ instead:​ Go to Settings, General, Profile, and then delete the profile for your Butler email account.

Connect to Butler Email (Exchange Account)

IMPORTANT NOTE: If you have a large mailbox you should limit the amount of mail you sync to one month. Mailboxes larger than 2GB that are set to sync an unlimited number of days have caused problems on the Butler email system.

 
1. On the home screen, select Settings 2. Select Mail, Contacts, Calendars 3. Select Add Account
4. Select Exchange as the account type

5. Enter the following settings, then select Next:
Email: username@butler.edu
Password: Butler password

Description: Exchange (note: this field should populate automatically)

6. If this screen appears, enter your Butler username and password as prompted. If it does not, proceed to the next step.

NOTE: The server address you will use is outlook.office365.com, NOT bumail.butler.edu.

   
7. Select which items you would like to sync with your phone (Mail, Contacts, Calendars) and then select Save. Go back to Settings, then Mail Contacts and Calendars, and click on your Butler Email (Exchange), then under Exchange click Account. Confirm that the server is outlook.office365.com and the domain is Butler. If not, please edit those fields so they are correct, and then choose Done.    

Configuring a Passcode to Secure Your Device

  1. Tap the Settings app
  2. Tap the General section
  3. Tap the Passcode Lock item
  4. Tap the Turn Passcode On item
  5. Enter a four-digit passcode and tap Next
  6. Re-enter the same 4-digit passcode and tap Done

It is recommended that you enable the Erase Data setting, which will wipe your device after 10 failed passcode attempts.

You may also wish to configure a passphrase instead of a four-digit code; you can enable this in the following manner:

  1. In the Passcode Lock settings, toggle Simple Passcode to Off
  2. Enter your old passcode
  3. Type your new passphrase and tap Next
  4. Retype your passphrase and tap Done

Support Options

Butler Support:

  • Visit our Non-standard Device Support page for specific information regarding iPad support.

Official Apple Support:

Android

Remove Butler Email (Exchange Account)

IMPORTANT NOTE: On occasion, some users will need to remove the account and then readd the account. If the IT Help Desk advises you to do this, please follow the steps below. Please note that because of the many versions of Android phones, it is impossible for us to provide a single set of instructions. The instructions below should give you an idea, but they may not exactly match your specific phone. You may want to do a web search for instructions on removing an email account for your specific version of phone.

  1. On your smartphone, go to Settings, then Accounts, Microsoft Exchange Active Synch.
  2. Tap More (or look for ...), then Remove account. Click Remove Account.

Connect to Butler Email (Exchange Account)

IMPORTANT NOTE: Please note that because of the many versions of Android phones, it is impossible for us to provide a single set of instructions. The instructions below should give you an idea, but they may not exactly match your specific phone. You may want to do a web search for instructions on adding an email account for your specific version of phone.

  1. From the home screen select menu and go to Settings
  2. Select Accounts & Sync
  3. Select Add Account and choose either Corporate Sync or Exchange ActiveSync (it may be listed as something else similar to either of these)
  4. Click Manual setup if the option is available
  5. For Domain\User name, enter BUTLER\username (substituting your Butler username for username). It may ask you to enter the domain and username separately. If so, enter butler.edu and your username.  If butler.edu does not work, try entering BUTLER instead. 
  6. Enter your Butler password in the password field
  7. Change the Server Address or Domain Server to outlook.office365.com
  8. The option related to "This server requires an encrypted SSL connection" or something similar to that, should be checked.
  9. Continue the setup and choose mail, contacts, and calendars to sync
  10. Your account is now setup, and it will take a short time for your emails to populate your inbox

NOTE: At this time, some Android devices may only allow one Exchange account, but this varies.

Windows Phone 7

NOTE: To set up an email account on your phone, you must have a working cellular data or Wi-Fi connection. If your device does not have a data plan, please see our Windows Phone 7 Wireless information.

Exchange 2013

Note: Unless you have another email account configured on your phone in Exchange, Butler email should be configured to use Exchange 2013.

  1. On Start, flick left to the App list, tap Settings, and then select Email & accounts
  2. Select Add an account
  3. Select Outlook Exchange and Office 365
  4. Select the Email address box, and then enter your Butler email address
  5. In the Password box, enter your Butler password
  6. Select Sign in
  7. You may get an error box saying that settings couldn't be found. Select try again.
  8. Enter the domain butler.edu and select Sign in
  9. You may get an error saying the settings couldn't be found again. Select Advanced.
  10. Enter outlook.office365.com for the server name and select Sign in

If you cannot get your Windows Phone 7 connected to your Butler email account, please contact the Help Desk.

Windows Phone 8

Exchange 2013

Note: Unless you have another email account configured on your phone in Exchange, Butler email should be configured to use Exchange 2013.

  1. On Start, flick left to the App list, tap Settings, and then select Email & accounts
  2. Select Add an account
  3. Select Outlook Exchange and Office 365
  4. Select the Email address box, and then enter your Butler email address
  5. In the Password box, enter your Butler password
  6. Select Sign in
  7. You may get an error box saying that settings couldn't be found. Select try again.
  8. Enter the domain butler.edu and select Sign in
  9. You may get an error saying the settings couldn't be found again. Select Advanced.
  10. Enter outlook.office365.com for the server name and select Sign in

If you cannot get your Windows Phone 8 connected to your Butler email account, please contact the Help Desk.

Removing Old Email Accounts in Apple Mail

The following documentation provides instructions on how to remove an old email account from Entourage.

  1. Launch Mail. From the Mail tab, select Preferences
  2. Select the account you would like to delete and press Delete
  3. A box will pop up asking if you are sure you want to permanently delete the selected account. Press Delete
  4. You can now close out of the Accounts window. You have successfully deleted an account