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Holcomb Building
Information Technology

AnyConnect

AnyConnect is only available to faculty & staff with Butler laptops. Faculty & staff that are interested in using AnyConnect can find instructions in the section below.

Using AnyConnect

Windows 7 Laptops

Butler Windows 7 laptops come with the AnyConnect client pre-installed.

  • To use AnyConnect click the Start Button and type AnyConnect
  • Launch the Cisco AnyConnect Secure Mobility Client
  • In the Cisco window that appears type buconnect.butler.edu in the Connect to: field
  • Enter your Butler username and password
  • Click OK
  • You can now access BUfiles just as you would on-campus

Mac Laptops

Butler Mac laptops come with the AnyConnect client pre-installed.

  • To use AnyConnect go to the Spotlight and type AnyConnect
  • Launch the Cisco AnyConnect Secure Mobility Client
  • In the Cisco window that appears type buconnect.butler.edu in the Connect to: field
  • Enter your Butler username and password
  • Click OK
  • You can now access BUfiles just as you would on-campus

Support Summary

AnyConnect is supported by the Help Desk. Below you will find the details of that support.

Definitions

 

AnyConnect is a program that allows users to access BUfiles as if they were on campus. This option is only available ON Butler owned devices (i.e., faculty and staff devices).

Butler Owned Device is a computer that is managed by Information Technology and has a "Property of Butler University" decal attached to it (i.e., faculty and staff devices).

Personal Device is a computer owned by an individual who manages the device or contracts with a resource other then Butler's Information Technology to manage the device (i.e., non Butler Owned Device).

Technical Assumptions

The user has a working internet connection.

Support

Support for AnyConnect is provided by Butler's Information Technology Help Desk via their normal operating hours. Immediate support outside their hours is only available in cases of emergencies. Please visit Help Desk for more information.

Personal Device

IT Support includes but is not limited to:

  • The following devices:
    • Windows 7and higher
    • Mac OS X10.9 and higher
  • Documentation of General Settings for Butler Environment
  • Testing at Help Desk during Help Desk hours
  • While every effort to resolve issues will be made including verification that the service is running properly, IT technicians maintain the right to discontinue work on a specific issue after 15 minutes of best effort. At that point the client will then be encouraged to contact their ISP (Internet Service Provider) or personal computer technician for further help.

IT Support does not include:

  • Troubleshooting your home network
  • Repairing hardware
Butler Owned Device

IT Support includes but is not limited to:

  • Documentation of general settings for Butler environment
  • Testing at Help Desk during Help Desk hours
  • For phone support - while every effort to resolve issues will be made and including verification that the service is running proper the technician may discontinue work on a specific issue and request that the client bring the computer to the Help Desk for further assistance.

IT Support does not include:

  • Troubleshooting your home network

Service Availability and Outage Notification

  • The AnyConnect service is expected to be available 24x7x365.
  • IT reserves the right to perform maintenance and upgrades from Midnight to Noon on Sundays. During this time AnyConnect may be unavailable.
  • Upon notification/verification that AnyConnect is not functioning properly, Help Desk staff has the ability to escalate the issue to the appropriate technical staff member.
  • Any scheduled and unexpected downtime to the AnyConnect service will be communicated on the IT website in under the heading "System Alerts and Maintenance"