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Information Commons

Facilities Service Request Center

General Campus Requests

Use the information below to determine the best method for requesting service from Facilities.

Emergencies & Water or Electrical Problems

  • Residential: Contact the hall's front desk immediately
  • Non-residential: Contact Facilities directly Monday–Friday, 7:00 AM–4:30 PM at 317-940-9393. After hours, contact BUPD at 317-940-9396.

Non-Emergency Requests, Problem Reports & Questions/Concerns

  • All Butler community members should use to report building or equipment issues
  • Questions, concerns and feedback can be shared by contacting Facilities directly Monday–Friday, 7:00 AM–4:30 PM at 317-940-9393.

Priority Information

Service requests are assigned a priority based on the following guidelines:

Billable Services

Anything outside of standard maintenance is a billable service and a service code must be provided in order for service requests to be processed.

  • Priority 1: Emergency. Tended to immediately, e.g., major leak or utility interruption
  • Priority 2: Urgent. Typically completed within 24 hours, e.g., lights out, minor plumbing issue, etc.
  • Priority 3: Routine. Scheduled on availability of personnel, e.g., picture hanging, general repair, etc.

Construction, Renovation & Interior Design Project Requests

Whether constructing a new facility or renovating a building lobby, the role of Planning Design and Construction is to ensure that University design and construction standards are met and  oversee the entire process. Duties include developing/coordinating a project design, generating an estimate for that design, and collaborating with all campus constituencies to ensure the delivery of the project does not interrupt campus logistics. To begin a project inquiry, email with a detailed description of the work to be completed.

Services & Responsibilities

  • Managing and overseeing new construction and renovation projects
  • Designing and estimating departmental and building renovation projects
  • Assisting end users in developing and executing their plans for renovation and facilities planning
  • Planning, developmental support and implementation of the Campus Master Plan
  • Developing, implementing and overseeing the University's material specifications and construction standards
  • Maintaining the University space data base, building drawing files and utility infrastructure drawings  
  • Interior design
  • Accessibility consultation

Make a Request

To make a request for a renovation, interior design or construction project, please email If you have other questions, feel free to contact Facilities at 940-9393.