COVID-19 Information for the Butler Community
Online Learning for Students and Faculty
Q: Is there a policy for online course expectations?
A: Well before this public health crisis and shift to fully online education, Butler has had a policy regarding expectations for online courses. Each 3-credit hour course should have 2.5 hours of active engagement per week (e.g. recorded or synchronous lectures, synchronous or asynchronous discussions, and other substantive engagement) and 5 hours of homework, for a total of 7.5 hours of student engagement per week.
Q: How will the time zone difference be handled?
A: Check with your instructor about scheduled class meetings. Any real-time course activities will occur at the scheduled time in Indianapolis (Eastern Standard Time). If you are not in the same time zone, you may need to adjust accordingly.
Q: What is a typical online course like? And how will I interact with classmates and instructors?
A: In a typical course, students get a series of weekly lessons that include components such as carefully selected readings, video lectures by the instructor, discussion points, and assignments. Using online discussion boards and optional video meetings, students receive feedback from the instructor, as well as have substantive discussion with their peers about the materials and themes of the course.
Q: What kind of time commitment is required?
A: On average, each course requires at least 7.5 hours a week. This includes weekly readings, completing assignments, watching video lectures, and participating in online class discussions.
Q: What do I do if I have other questions about academics?
A: If your question is about a specific course, contact the instructor of that course. If your question is about an academic requirement, or about experiential learning (internships, rotations, student teaching, etc.), contact your college dean’s office. For all other academic questions, contact email@example.com.
Q: How will office hours and advising be accommodated in an online environment?
A: Faculty will announce to students when and how (e.g., email, call-in, webchat, Zoom, etc.) they are holding office hours.
Q: Will New Student Registration be held on campus?
A: We are preparing to deliver all New Student Registration days virtually.
Q: How often should I log into Canvas and check my Butler email?
A: You should check Butler email and Canvas frequently—several times every day. Your instructors and fellow students will use those platforms to communicate with you.
Q: What do I do if I don’t have adequate technology access to participate in my online classes?
A: If you are looking for advice on where you may obtain the necessary technology or what to get, check out our student computer recommendations page. For answers to common questions and computer issues go to ask.butler.edu. From there, you can also request assistance via an online case. If you are concerned about your Internet connection, we encourage you to contact your Internet service provider.
Q: How can I learn to use Butler’s remote learning technology?
A: In delivering their courses online, your instructors will rely heavily on Canvas and may also use Zoom web conferencing (for real-time class sessions/discussions) and Panopto (for pre-recorded video content and possibly some student assignments). We recommend the following student-focused resources to make sure you are up to speed with these technologies:
- Getting Started with Canvas - Student
- Joining a Zoom meeting from Canvas
- How to use Panopto to Record and Upload to Canvas (students)
- How to submit a video assignment in Canvas using Panopto
Q: Who should I contact if I have technical problems or questions?
A: Students should use the following support options for technical issues:
- Issues with Canvas: contact 24x7 Canvas support by phone at 1-844- 483-5026 or via online chat;
- Issues with Zoom: Contact Zoom 24x7 support
- For other technical issues, contact the Butler Help Desk at ask.butler.edu or by email at firstname.lastname@example.org.
Q: What if I don't have internet access at home?
A: If you currently do not have internet access, there is no one solution that is going to work for everyone. However, below we have outlined some of the more common solutions. This link will allow you to search for solutions in your zip code.
- Internet-Satellite vs DSL vs Cable vs Fiber–depending on your location there are a number of internet providers that may provide broadband via different mediums. Below are typical speeds for each medium, rank-ordered from least optimal to most optimal:
- Satellite–up to 25 Mbps, often limited to 50GB or less of downloads per month, can be negatively impacted by poor weather; this may be the only option in many rural areas.
- DSL–up to 100 Mbps, often limited to 1TB or less of downloads per month, speed is determined by your distance to the nearest phone company office, generally reliable and typically unaffected by neighbor activity.
- Cable–up to 1000 Mbps, often limited to 1TB or less of downloads per month, service is shared with your neighbors and can slow down when multiple people in your area are using it at the same time, generally reliable. If you have cable TV, reach out to your provider to see what internet access they have available.
- Fiber–1000+ Mbps, often limited to 1TB or less of downloads per month, this is the best option by providing the fastest speeds, very reliable.
- Personal hotspot–a hotspot is a device that uses a cellular connection to create a personal wifi access point. There is usually a limit on monthly downloads before additional charges and/or drastic reduction in hotspot speed. There are a couple of options:
- Your cell phone–most Android and iPhones have the option to transmit a hotspot. Search online for instructions on how to turn it on. Some cellular plans do not enable you to turn on the hotspot feature; in these cases, you will need to contact your cellular provider to see what options they have available. Many times this option will have additional costs associated with it.
- Dedicated hotspot–most mobile providers have a dedicated hardware hotspot solution. For a one-time cost and monthly service fee, you can carry a device that will connect to the internet via a cellular connection and create a mobile hotspot. Different brands of these devices include Mifi, JetPack, and others. Contact your mobile provider for more information.
- Specials–During this national crisis, multiple vendors are offering specials:
If you need more targeted assistance and/or have a financial hardship, please fill out this form.
Experiential Learning (including internships, clinical, and practicums)
Q: What about my clinical placement, practicum, internship, or placements away from campus?
A: Decisions regarding experiential education are being made at the college level. If you have questions regarding your clinical or field-based placement, please contact the Dean’s office of your college.
Q: How will labs and other highly experiential learning be handled?
A: Check with your instructor to see how these learning experiences will be handled.
Q: Who should I contact with questions and concerns about careers and internships?
A: The Career and Professional Success (CaPS) office is still here to help you during this challenging time. We are offering virtual appointments with our college-based career advisors. To make an appointment, log in to Handshake using your Butler credentials and click on “Career Center” at the top of the page. Beginning Wednesday, March 18 and operating each workday until further notice, CaPS staff will be online from 2:00-5:00 PM (ET) on Zoom to provide support and answer questions. You can join us here. CaPS will soon be offering workshops via Zoom to help students. Watch your Butler email for details soon.
Q: Will I continue to receive accommodations through Student Disability Services (SDS)?
A: Yes. Due to the recent change to remote or online formats, the accommodations needed to provide access may have changed. As students would in a face-to-face class, you may contact your instructor, or SDS, if you have questions about how accommodations will apply during the alternative period. If you find you need additional accommodations for the remote or online environment, or have concerns regarding the accessibility of remote or online materials, contact SDS at 317-940-9308 or email@example.com for an individualized, confidential discussion regarding your specific situation. SDS registered students will soon receive additional specific information from SDS via email.
Q: How do I request academic accommodations?
A: Contact SDS at 317-940-9308 or firstname.lastname@example.org
Q: How will SDS students receive their exam accommodations in the online environment?
A: SDS students who are eligible for extended time on exams will be taking their accommodated exams online, as do their classmates, instead of in the SDS testing center. Professors will need to set the extended time allowances in Canvas depending on the individual student's approved extended time length.
SDS students have been notified that they should continue to submit exam requests through the SDS online system, as they typically do because it will provide additional support to both student/professor by helping to ensure students receive their extended time on the online exams. (The only exception to this process has to do with Exam Soft exams through COPHS; those extended time limits will be automatically set.)
The general process is as follows: When SDS receives the exam request from the student, the online confirmation form will be forwarded to the professor who will then simply notate that the exam is being administered online. Professors will then receive an email reminder to change the student’s time allowance in Canvas based on the student’s extended time length as noted in the student’s accommodation letter. The email reminders that professors receive will include the Canvas instructions for setting exam time limits.
Q: How can I access other academic support in an online context?
A: All academic support is available, via phone, Zoom, or other mutually-agreed-upon technology between students and the support personnel.
- Tutoring services offered through the Center for Academic Success and Engagement and through academic departments remain available. Please reach out to the same individuals with whom you have worked in the earlier half of the semester to continue tutoring support. If you haven’t used tutoring before and want to now, talk to your professor about how to get tutoring.
- The Center for Faith and Vocation has developed a Spiritual Care Conversation resource. Students (and all members of the Butler community) can click a link to request a Spiritual Care Conversation with CFV Staff and Advisors from various traditions and backgrounds who are available for care and support. These conversations are private or confidential. Additionally, many CFV Communities are exploring ways of continuing their community gatherings and spiritual practices in online formats. Further, the CFV is developing plans for virtual conversations, gatherings, and wellness practices about the current coronavirus challenges.
- Butler Libraries may be physically closed, but our librarians and staff are ready to help you.
- Virtual research support is available via LibChat. Students can live chat with a librarian their research questions, database access issues, and questions about library services such as book renewals. The hours of the live chat service are Monday–Thursday 8:30 AM–10:00 PM; Friday 8:30 AM–5:00 PM; Saturday closed; Sunday Noon–10:00 PM.
- You can also contact the librarian who works with your major by consulting the listing of Subject Librarians.
- For your research needs, Butler Libraries have substantial collections of online databases that include articles and etexts; consult the Library’s online catalog for ebooks; and utilize the librarian-curated LibGuides for your major.
Q: Can I still be a tutor in an online environment?
A: Departments are strongly encouraged to continue to employ student tutors to provide academic support to students enrolled in high need courses. Students may continue to work as tutors if they are already in Butler’s system as a student employee and if they have the ability and willingness to work from home. They should report their hours as usual, and we will send a paycheck home if they do not have direct deposit.
Q: How can I make resources available to my students via Canvas?
A: The library recommends that you determine the most essential materials needed for students to complete assignments and digitize them using a scanner in your department (for faculty working on campus) or using a smartphone with a scanner app for faculty working from home. Phone scanner apps recommended by CAT Director Tom Janke include:
- Adobe Scan: Android and Apple iOS
- Scanner App: Apple iOS
- Tiny Scanner: Android
This recommendation is based upon invoking fair use in this time of a public health emergency. To invoke fair use in these circumstances, it is critical to:
- Place any digitized resources into an LMS requiring a login
- Delete all of those resources from the LMS once courses resume face-to-face delivery
- Scan and upload only the necessary portion of the material(s). You cannot make an entire textbook currently under copyright available under fair use. *see comment
Q: Once I have the scan(s) done, what is the next step?
A: The pdf of the scanned document(s) can be uploaded into Canvas using the Upload a File instructions. Uploaded pdf documents can be embedded into Canvas assignments or added to a Canvas Module.
Q: How do I make sure my documents are accessible?
A: Even though we are quickly moving to online-only instruction, accessibility is still a requirement. Butler has a Libguide about making sure all resources materials are accessible, how to check for accessibility and additional resources. If you have questions about how to make your digital materials accessible, please contact the Center for Academic Technology at email@example.com or 940-8575.
Q: I am uncomfortable scanning copyrighted materials. Where can I get more information about copyright and fair use?
A: Library faculty have developed a Libguide on Copyright/Fair use. Please review the Educational Use Standards section for more detailed information on using information resources by medium (e.g. print materials, web media, movie clips, etc.) The LibGuide also includes a fair use evaluator tool along with more information about the four factors in applying fair use. See also the link to the Columbia University Fair Use Checklist. A fair use checklist can be helpful to determine whether the use of copyrighted material is more or less “fair use.”
Additionally, academic librarians from across the country who are experts in copyright have developed a Public Statement on Fair Use & Emergency Remote Teaching and Research that makes the case for fair use during this public health crisis.
During these extraordinary circumstances, the library and the administration are exercising our fair use assessments to our current time-bound needs of our faculty, instructors, and students. We are applying fair use prudently and making every effort to manage risk responsibly. It is important to note that the library is not crafting permanent policy--these measures apply to our current time-bound needs. When making determinations about fair use and digitization, as long as we are being thoughtful, and limiting our activities to specific, time-bound needs of our community, we are in a good place to have a strong fair use analysis. More information from copyright experts regarding copyright and our exigent circumstances can be found here.
Q: Who can I contact if I have copyright questions?
A: Please reach out to Jennifer Coronado, our Scholarly Communication Librarian at firstname.lastname@example.org or 317-426-8390 if you have questions regarding copyright and your online materials.
Q: Is the textbook for my course available as an ebook?
A: The library subscribes to more than one ebook package, and your textbook may be available in electronic format. You may search the library catalog or contact the Information Commons Desk by email at email@example.com for assistance.
If the library does not already have access, we may be able to escalate a restricted access license, or purchase new ebook access to some titles—not all textbooks are available for library/campus licensing. Please contact Josh Petrusa (firstname.lastname@example.org) and Vanessa French (email@example.com) to find out if ebook access can be added for the requested title. In some cases, publisher restrictions only allow a single user from campus at a time to access the ebook; if so, communication and consideration between students may be necessary. Students may even have access to more popular titles via their hometown public library in ebook format.
Some publishers are granting free access to resources over the coming weeks or reducing costs for libraries to add licenses to ebook or streaming media content.
Follett is partnering with RedShelf to provide free access to their digital library to students. This does not include all titles used on campus, but should help many of our students. Faculty can follow the steps below to determine whether their texts are available. If they are, then their students can get access to an e-text without the faculty member needing to scan the book chapters into Canvas. You must use a @butler.edu email to gain access.
- Access www.shopbutleru.com.
- Click on the plus sign in the upper right hand corner on the top banner which contains information regarding free eTextbook options and free shipping.
- Click on the link labeled follett.com/RedShelf.
- Students can search for ebooks by title or ISBN (ISBNs can be found under their class information on shopbutleru.com)
Q: What about streaming video options for the DVD I was going to show in class?
A: Check the library’s online catalog as we have many streaming media providers already (Kanopy, Films on Demand, AVON/Academic Video Online, Swank Digital Campus, Docuseek2, Digital Theatre+, etc.). The library may be able to add a new streaming video license on request (email Josh Petrusa), but that may not be possible. Earlier discussion included the option for a DVD to be ripped and posted to Panopto, but building closure and staff displacement will likely make that impossible. If no institutional options exist, students may have to pay $2.00-$4.00 to rent content from places like iTunes, Amazon, Google Play, etc.
Q: My liaison librarian has created a LibGuide for my class. How do I link the guide into Canvas?
A: Your library liaison will send you a link to your existing course LibGuides which you can include in Canvas. Another option would be to add your liaison librarian to your canvas site as a teacher. This will give them editing rights to do this for you. This link will help you through this process.
Q: How do I report a problem with accessing library e-resources?
A: On the side of the Databases A-Z page there is a problem reporting form linked (it is also available via the Report a Broken Link button in WorldCat Discovery. Problems can also be reported to firstname.lastname@example.org
Q: How do I make sure I have the right link for sending to my students?
A: Most of our resources (EBSCO, ProQuest, Gale, etc.) have permalink options on the detailed result screen. Please use these whenever they are available, as just copying the information in your browser’s address bar may not work for future use. Most of our resources will need the EZProxy prefix (https://ezproxy.butler.edu/login?url=) added to the beginning of the URLs so that students can authenticate first before accessing them while off-campus, but the permalink (or “share”) functionality of these platforms may add it automatically. If you're not sure whether a link you are using will work off-campus for your students, feel free to send it to your liaison librarian to check. Don’t forget you can link to Library LibGuides within Canvas as well; contact your librarian for LibGuide URLs.
Q: Will interlibrary loan services still be available?
A: Not for physical items; articles can still be requested, but delivery is reliant upon staff at other libraries being available to process these requests.
Q: When I search the library’s catalog it asks me if I want to sign in; do I need to?
A: You do not need to sign in to see results. We have seen errors where users trying from off-site try to sign in but then see an error. You can always click “Continue as Guest” and then you will be prompted for authentication when you try to leave the library’s catalog to access an ebook or article.
Q: Can I record my sessions on Zoom?
A: Yes, you may choose to enable the “record the meeting automatically in the cloud” setting when you create the Zoom meeting or you can select “record” in the live meeting view to manually record a Zoom meeting in progress.
Q: How do I handle time zone differences?
A: If you opt for synchronous delivery, you should clarify to students that class sessions will occur during class time in Indiana (Eastern Daylight Savings); if students are in another time zone, they should adjust accordingly.
Q: How do I accommodate students with documented disabilities in an online environment?
A: Students with documented disabilities remain eligible for accommodations. Please contact Student Disability Services if you have questions about how accommodations are altered in the online teaching and learning environment.
Q: How do I address a student’s inability to complete service hours for ICR courses?
A: Faculty teaching Indianapolis Community Requirement courses should not penalize students for their inability to complete service hours. Faculty have discretion to restructure course experiences and hour requirements to facilitate the completion of the IRC. Donald Braid is available to help faculty identify approaches that may work for their courses.
Q: How do I process advising approvals that were previously routed via paper form?
A: We are working on electronic solutions for advising activities that currently require paper forms. Until that happens, any advising activities that currently require paper forms may be initiated with an email chain that moves through the various steps in the approval process.
Q: How should I conduct advising appointments in an online environment?
A: The format (e.g., email, call in, webchat, Zoom, etc.) for advising is at faculty’s discretion. When and how should be announced to students.