{"id":20,"date":"2021-09-24T17:44:24","date_gmt":"2021-09-24T17:44:24","guid":{"rendered":"https:\/\/www.butler.edu\/operations\/facilities\/request-services\/"},"modified":"2025-06-26T08:53:19","modified_gmt":"2025-06-26T12:53:19","slug":"request-services","status":"publish","type":"page","link":"https:\/\/www.butler.edu\/campus-services\/facilities\/request-services\/","title":{"rendered":"Facilities Service Request Center"},"content":{"rendered":"<section class=\"wysiwyg wysiwyg-primary-block alignfull\" >\n\t<div class=\"container grid-default wysiwyg__container\">\n\t\t\t\t\t\t<nav class=\"sidebar-menu \" aria-label=\"Site Menu\" id=\"page-nav\">\n\t\t<div class=\"sidebar-menu__wrapper\">\n\t\t\t<header class=\"sidebar-menu__header\">\n\t\t\t\t<span class=\"sidebar-menu__headerLabel\">Facilities Menu<\/span>\n\n\t\t\t\t\t\t\t\t<button class=\"sidebar-menu__mobileToggle\" title=\"Toggle Menu\" :aria-expanded=\"mobileOpen\"><\/button>\n\t\t\t\t\t\t\t<\/header>\n\n\t\t\t<ul class=\"sidebar-menu__list\" v-show=\"mobileOpen\">\n\t\t\t\t\t\t\t\t\t<li class=\"sidebar-menu__listItem initial-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/butleru.my.site.com\/askbutler\/s\/\" class=\"sidebar-menu__listLink\" target=\"_blank\">Fix My Butler<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"sidebar-menu__listItem initial-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.butler.edu\/campus-services\/facilities\/request-services\/\" class=\"sidebar-menu__listLink\" >Facilities Service Request Center<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"sidebar-menu__listItem initial-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.butler.edu\/campus-services\/facilities\/leadership-team\/\" class=\"sidebar-menu__listLink\" >University Operations Team<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"sidebar-menu__listItem initial-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.butler.edu\/campus-services\/facilities\/service-catalog\/\" class=\"sidebar-menu__listLink\" >Services Provided by Facilities<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"sidebar-menu__listItem initial-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.butler.edu\/campus-services\/facilities\/butler-id\/\" class=\"sidebar-menu__listLink\" >Butler ID Information and FAQs<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"sidebar-menu__listItem initial-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.butler.edu\/campus-services\/facilities\/faq\/\" class=\"sidebar-menu__listLink\" >Facilities FAQs<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"sidebar-menu__listItem initial-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.butler.edu\/campus-services\/facilities\/building-information\/\" class=\"sidebar-menu__listLink\" >Building Information<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"sidebar-menu__listItem initial-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.butler.edu\/sustainability\/operations9\/\" class=\"sidebar-menu__listLink\" >Sustainability and Operations<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li class=\"sidebar-menu__listItem hide-overflow\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.butler.edu\/campus-services\/facilities\/leed-buildings\/\" class=\"sidebar-menu__listLink\" >LEED Buildings<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t<button class=\"sidebar-menu__desktopToggle\" v-text=\"desktopLabel\" :aria-expanded=\"desktopOpen\">More Links<\/button>\n\t\t\t<\/nav>\n\t\t\t\t<div class=\"wysiwyg__wrapper wysiwyg__wrapper--hasSidebar\">\n\t\t\t<!-- content from editor -->\n\t\t\t<div class=\"wysiwyg__content wysiwyg__contentContainer\">\n\t\t\t\t<div class=\"acf-innerblocks-container\">\n\n<h1 class=\"wp-block-heading\" id=\"h-facilities-service-request-center\">Facilities Service Request Center<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-campus-maintenance-tickets\">Campus Maintenance Tickets<\/h2>\n\n\n\n<p>A ticket must be submitted for any campus issue that arises and will be prioritized using the guide below. These issues include all general maintenance items that are related to the physical plant, building, infrastructure, or campus grounds. Providing a detailed request, your contact information, and location on the ticket&nbsp;is of utmost importance to resolving the issue effectively and efficiently.<\/p>\n\n\n\n<p>Please contact 317-940-9393 once you have submitted a ticket to schedule an on-site visit for an <strong>Emergency<\/strong>&nbsp;or <strong>Urgent<\/strong> request (see priority information below). Emergency and urgent ticket will always be prioritzed over&nbsp;<strong>Routine <\/strong>requests, which&nbsp;will be handled in order of submission and as staffing allows. Our staff will coordinate scheduling appointments with technicians by using an Outlook meeting request. If you require the appointment to be rescheduled please call our office at 317-940-9393 as soon as possible.<\/p>\n\n\n\n<p>For information regarding the procedures for entering and exiting a room including enhanced cleaning, please see the <a href=\"https:\/\/www.butler.edu\/campus-services\/facilities\/faq\/\">Facilities FAQ page<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-priority-information\">Priority Information<\/h2>\n\n\n\n<p>Service requests are assigned a priority based on the following guidelines during regular business hours.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Priority 1: <strong>Emergency<\/strong>. Tended to immediately, e.g., major leak or utility interruption (Please call 317-940-9393)<\/li>\n\n\n\n<li>Priority 2: <strong>Urgent<\/strong>.&nbsp;Typically completed within 24 hours, e.g., critical light&nbsp;out, minor plumbing issue (leak), etc.<\/li>\n\n\n\n<li>Priority 3:&nbsp;<strong>Routine Repair<\/strong>. Scheduled on availability of personnel, e.g., towel bar missing\/broken, light bulb out, outlet not working, temperature adjustment, general repair, etc.<\/li>\n\n\n\n<li>Priority 4: <strong>Routine Request <\/strong>(chargeback). Scheduled on the availability of personnel, e.g., picture hanging, data jack activation, painting touch ups, minor ceiling repair, etc.<\/li>\n<\/ul>\n\n\n\n<p>For further information regarding the prioritization of tickets, please see the <a href=\"https:\/\/www.butler.edu\/campus-services\/facilities\/faq\/\">Facilities FAQ page<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-billable-services\">Billable Services<\/h2>\n\n\n\n<p>Anything outside of standard maintenance is a billable service and a service code must be provided in order for service requests to be processed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-make-a-request\">Make a Request<\/h2>\n\n\n\n<p>To make a request for a renovation, interior design or construction project, please email <a href=\"mailto:opsadmin@butler.edu\">opsadmin@butler.edu<\/a>. If you have other questions, feel free to contact Facilities at 940-9393.<\/p>\n\n\n\n<p><a href=\"https:\/\/butleru.my.site.com\/askbutler\/s\/contactsupport\" target=\"_blank\" rel=\"noreferrer noopener\">Request Services<\/a><\/p>\n\n<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":7,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"revision_note":"","acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Facilities Service Request Center | Butler University<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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