Parents & Families

Information Technology (IT) Parent FAQS

What type of email account will my student have? ~ Show Answer

Once accepted to Butler, all students are given an @butler.edu email account on BUmail, Butler's email and personal calendaring system. Students will receive a letter from the Office of Admission which will provide them with their Butler username and temporary password. Student BUmail accounts come with a 500MB quota and can be accessed via the web or through a supported email client or smartphone. Additional information about BUmail can be found on  our Email page.

What technology items should my student bring to campus? ~ Show Answer

  • Computer recovery disks (if your computer came with them)
  • Software application disks (Office, etc.)
  • External storage for backup (USB key, hard drive, etc.)
  • Coaxial cable to connect your TV to the campus cable system
  • USB cable for direct connection to a personal printer if you wish to bring one for your room
  • Ethernet cable if you wish to connect devices such as game systems to the wired network

What technology items should my student leave at home? ~ Show Answer

  • Wireless peripherals including:
    • Wireless access points or routers (Including Apple Airport)
    • Wireless printers (disable wireless and print via USB)
    • Wireless speaker systems for your PC or stereo
    • Wireless keyboards and mice (Bluetooth is acceptable)
    • Wireless video cameras
    • Zigbee or Wireless USB (2.4GHz) devices
    • 2.4 GHz cordless telephones

What if my students forget their Butler password? ~ Show Answer

Students can change their password by going to  http://password.butler.edu  and answering a series of personal identifier questions. If students have problems with the password management tool, they can contact the Help Desk via email at helpdesk@butler.edu or by calling (317) 940-HELP (4357) and choosing option "1." Additional information regarding passwords can be found at  our Passwords page.

How do students take their placement exams? ~ Show Answer

Prospective students will be mailed a packet of information with detailed instructions on how to take their placement exams online through Moodle. Please visit the Placement Exams page for more information.

Does Butler provide service for student personal computers? ~ Show Answer

The Information Technology Help Desk (located on the 3rd floor of the Holcomb Building) is the single point of contact for technology issues that students may experience. The Help Desk provides support for issues with Butler's network and other systems as well as assistance with student personal computers. Additional information about the Help Desk is available on the Help Desk homepage.

What type of computer should we buy for our student to bring to Butler? ~ Show Answer

Butler supports both Mac and Windows based computers. Recommendations for buying a new computer and information about the discounts students can receive on selected hardware can be found on our PCs, Macs, and Peripherals page.

Does Butler provide discounted software for students? ~ Show Answer

Butler has agreements with many different software companies to provide discounted software to students. Information on obtaining software at a discount can be found on our Software page.

What should students bring with their computers? ~ Show Answer

Most areas of campus (including all residence halls) have wireless, so an Ethernet cable isn't really necessary. Students will need an Ethernet cable if they plan to connect game systems to Butler's network or would like a backup connection method. IT recommends that students bring an external hard drive to back up their data in case of incidents with their computer's hard drive. IT also highly recommends that students bring recovery media for their computer (operating system CDs, application CDs, backup CDs) and license keys (if applicable). Each residence hall has a computer lab and is equipped with a printer for students to use, though students can also bring a personal, non-wireless, printer to use in their residence hall room.

Will my student have access to other computers at Butler? ~ Show Answer

Students can access computer labs with individual work stations and networked printers in many campus buildings. Visit the computer labs homepage for locations, hours and available software.

Will we need to purchase antivirus software for our student? ~ Show Answer

Butler provides FREE Symantec Antivirus software to all students. Personal computers must have functional and up-to-date antivirus software installed in order to be on the Butler Network. Information on how to obtain the free antivirus software can be found on our page about  Antivirus Software.

 

How does my student gain access to the Butler University network and the Internet? ~ Show Answer

Butler University provides students with access to high speed Internet and other network services through either a wired or wireless connection. Information on how to connect to Butler's network can be found on our Get Connected page.

Information about Butler's wireless network can be found on our Wireless Page.

Do residence hall rooms have cable television? ~ Show Answer

All residence hall rooms are equipped with a cable jack for cable television. Brighthouse Networks is the campus cable provider. Over 60 channels are offered, including CNN, MTV, ESPN and VH1. See the channel list on our Cable TV page.

Should my student bring a phone to campus? ~ Show Answer

Residence hall rooms are not equipped with telephone service. If you are interested in renting phone service please see our Phones in University Residences page.

How does my student sign up for crisis/emergency notifications (DawgAlert)? ~ Show Answer

Students should visit the Public Safety site for directions on how to sign up for  DawgAlert.