Information Technology

Computers, Software, and Printers

BU Printers and Sharp Multifunction Devices

Butler has numerous printers for use throughout campus. If one of these printers is experiencing problems, the Help Desk will arrange for troubleshooting and/or replacement of non-consumable parts. The Help Desk can also assist with connecting to Butler network printers.

Toner: IT will provide toner for printers when it is running low, submit a request here!

Paper: Department Printers - Office supply purchasers should place an order through Office 360 if more paper is needed.  Please speak with your department administrative assistant to place an order.

Lab Printers: If a lab printer is out of paper or running low, submit a request to the Help Desk for more paper.

Scanning and Faxing: There are many scanners and fax machines located throughout campus for use by Butler users. Simply swipe your Butler ID or use your Butler username to login to one of the designated devices for scanning and faxing.

Please visit the PrintSmart page via Related Links below for more information and FAQ's.

Eligibility: All Butler users.

Related Links: http://www.butler.edu/information-technology/printing-and-printers/overview/

Butler Owned Devices

IT offers full service and troubleshooting of Butler-owned devices.

Eligibility: All Butler computers.

Related Links:

http://www.butler.edu/information-technology/policies-security/computer-use-master-policy/

http://www.butler.edu/information-technology/policies-security/overview/computer-support/

Computer and Software Discounts

Computers: Butler students, faculty, and staff can purchase HP and Apple products at a discount.

Software Discounts: e-Academy offers a discount to Butler users.

Faculty Only: The Work-at-Home and Home-Use program offer discounts to Butler faculty and staff on select Microsoft products.

Eligibility: Butler students, faculty, and staff.

Related Links:

http://www.butler.edu/information-technology/software/student-discounts/

http://www.butler.edu/information-technology/software/fac-staff-discounts/

Computer Data Back Up

When feasible, the Help Desk will back up files from a student's personally owned device and save them to a secure server for a period of up to 90 days at no charge.  This service is most often utilized when a student is purchasing a new device and needs to transfer files or in the event of a failed or damaged hard drive or other hardware issue.  

Eligibility: Butler students.

Related Links: N/A

Computer Rebuild

A computer rebuild is a process that restores a computer's software to its original state.  IT provides this service to students with personal machines that are experiencing major software problems which cannot be otherwise resolved.  Please note that there is a $75 service fee for a computer rebuild, which includes use of a laptop repair loaner while the rebuild is being performed.

Eligibility: Butler students.

Related Links: http://www.butler.edu/information-technology/pcs-macs-peripherals/it-computer-rebuild/

Computer Hardware Repair

Butler IT has partnered with Bray Technologies in order to provide computer hardware repair services via depot to Butler University students.  The program provides for the transportation of devices to be repaired by Bray to and from Butler.  Upon receipt of the device, Bray Technologies will conduct an assessment of the work that needs to be done and will contact the student with an estimate prior to performing any work. The student will be 100% responsible for the cost of work completed by Bray.  Students choosing to utilize this service will be able to borrow a laptop repair loaner while their device is at Bray.  

Eligibility: Butler students.

Related Links:  

http://www.butler.edu/information-technology/pcs-macs-peripherals/computer-hardware-repair/

http://www.braytechnologies.com/

Faculty/Staff Computer Batteries

If a faculty or staff member's computer battery is in need of replacement and is out of warranty, one battery will be provided at no charge.  Additional replacement or spare batteries are available for purchase in limited supply.  IT also has a small supply of Mac and HP power adapters available for purchase.

Eligibility: Butler faculty and staff.

Related Links: N/A

Faculty/Staff Computer Power Adapters

IT has a small supply of HP and Dell power adapters available at no charge to faculty and staff who lose their adapters. Additional adapters and Mac power adapters need to be purchased by the department.  

Eligibility: Butler faculty and staff.

Related Links: N/A

Hardware Purchase Assistance - BU Owned Devices

IT can assist faculty/staff in the process of purchasing technology hardware (devices and accessories) and software for Butler, including selecting device hardware in the marketplace and filling out a Butler requisition.

Eligibility: Butler faculty and staff.

Related Links: N/A

Hardware/Software Troubleshooting - Student Owned Computers

IT offers limited troubleshooting of hardware and software issues on student owned computers. This service is subject to the availability of hardware diagnostics from the manufacturer, anecdotal evidence, and the discretion of Help Desk technicians. IT is unable to conduct hardware repairs on any non-Butler owned machines; we can however recommend a third-party in Indianapolis.

Eligibility: Butler students

Related Links: N/A

Microsoft Office

IT provides full support for the entire Microsoft Office Suite.

Eligibility: All Butler users.

Related Links: N/A

Personal Printers

IT provides basic troubleshooting and connectivity support for personal printers.

Eligibility: Butler students.

Related Links: N/A

PrintSmart (Papercut)

PrintSmart is the system Butler uses to track print jobs sent to Butler printer. Data tracked includes who printed, number of pages, duplex or not, which printer, and the name of the document. The actual contents of the document are not retained.  IT provides support for the PrintSmart software including installation on a personal device.

Eligibility: All Butler users.

Related Links: http://www.butler.edu/information-technology/printing-and-printers/overview/

Replacement Cycle - Butler Owned Devices

Designated Butler devices are on a schedule for replacement. This process is coordinated through division/college Replacement Cycle coordinators each year. IT can check on the status of a replacement already in process, or assist with any questions or concerns post-deployment of a device.

Eligibility: All Butler devices.

Related Links: http://www.butler.edu/information-technology/pcs-macs-peripherals/replacement-cycle/

Requesting a New Device

Requests for devices are made through an individual's department. If there is no computer readily available for the new hire to use, the department will need to order a new computer through Purchasing.

Eligibility: Butler faculty and staff.

Related Links: N/A

Smartphones and Tablets

IT provides limited support for smartphone and tablet devices including wireless setup, BUmail setup, and basic troubleshooting.

Eligibility: All Butler users.

Related Links: http://www.butler.edu/information-technology/internet-wireless-phones-video/phones/smartphones-and-devices/