Computers, Software, and Printers

BU Printers and Sharp Multifunction Devices

Butler has numerous printers for use throughout campus. If one of these printers is experiencing problems, the Help Desk will arrange for troubleshooting and/or replacement of non-consumable parts. The Help Desk can also assist with connecting to Butler network printers.

Toner: IT will provide toner for printers when it is running low, submit a request to the Help Desk for more toner.

Paper: Department Printers - Office supply purchasers should place an order through Office 360 if more paper is needed. Please speak with your department administrative assistant to place an order.

Lab Printers: If a lab printer is out of paper or running low, submit a request to the Help Desk for more paper.

Scanning and Faxing: There are many scanners and fax machines located throughout campus for use by Butler users. Simply swipe your Butler ID or use your Butler username to login to one of the designated devices for scanning and faxing.

Please visit the PrintSmart page via Related Links below for more information and FAQ's.

Eligibility: All Butler users.

Butler Owned Devices

IT offers full service and troubleshooting of Butler-owned devices.

Eligibility: All Butler computers.

Computer and Software Discounts

Computers: Butler students, faculty, and staff can purchase HP and Apple products at a discount.

Software Discounts: e-Academy offers a discount to Butler users.

Faculty Only: The Work-at-Home and Home-Use program offer discounts to Butler faculty and staff on select Microsoft products.

Eligibility: Butler students, faculty, and staff.

Computer Rebuild

A computer rebuild is a process that restores a computer's software to its original state. IT provides this service to students with personal machines that are experiencing major software problems which cannot be otherwise resolved. Please note that there is a $50 service fee for a computer rebuild.

Eligibility: Butler students.

Faculty/Staff Computer Batteries

IT has a small supply of Dell, HP, and Mac batteries as well as Mac and Dell power adapters available for purchase for Butler-owned devices.

Eligibility: Butler faculty and staff.

Related Links: N/A

Hardware Purchase Assistance - BU Owned Devices

IT can assist faculty/staff in the process of purchasing technology hardware (devices and accessories) and software for Butler, including selecting device hardware in the marketplace and filling out a Butler requisition.

Eligibility: Butler faculty and staff.

Related Links: N/A

Hardware/Software Troubleshooting - Student Owned Computers

IT offers limited troubleshooting of hardware and software issues on student owned computers. This service is subject to the availability of hardware diagnostics from the manufacturer, anecdotal evidence, and the discretion of Help Desk technicians. IT is unable to conduct hardware repairs on any non-Butler owned machines; we can however recommend a third-party in Indianapolis.

Eligibility: Butler students

Related Links: N/A

Microsoft Office

IT provides full support for the entire Microsoft Office Suite.

Eligibility: All Butler users.

Related Links: N/A

Personal Printers

IT provides basic troubleshooting and connectivity support for personal printers.

Eligibility: Butler students.

Related Links: N/A

PrintSmart (Papercut)

PrintSmart is the system Butler uses to track print jobs sent to Butler printer. Data tracked includes who printed, number of pages, duplex or not, which printer, and the name of the document. The actual contents of the document are not retained. IT provides support for the PrintSmart software including installation on a personal device.

Eligibility: All Butler users.

Replacement Cycle - Butler Owned Devices

Designated Butler devices are on a schedule for replacement. This process is coordinated through division/college Replacement Cycle coordinators each year. IT can check on the status of a replacement already in process, or assist with any questions or concerns post-deployment of a device.

Eligibility: All Butler devices.

Requesting a New Device

Requests for devices are made through an individual's department. If there is no computer readily available for the new hire to use, the department will need to order a new computer through Purchasing.

Eligibility: Butler faculty and staff.

Related Links: N/A

Smartphones and Tablets

IT provides limited support for smartphone and tablet devices including wireless setup, BUmail setup, and basic troubleshooting.

Eligibility: All Butler users.