Information Technology

Windows Mobile 6.x and 7.x

General Support

You can access official Windows Mobile support for versions 6.x and 7.x at  http://www.microsoft.com/windowsmobile/en-us/help/default.mspx?WT.mc_id=FWLink. There you will find many useful resources such as tips, tricks, and step-by-step how-to guides.

For official support related to your specific device, please see your service provider's website.

Frequently Asked Questions

Butler Wireless (BU Secure Wireless)

Due to connectivity issues related to Butler's wireless and Windows Mobile, connections may be inconsistent.

BUmail

Please Note:

  1. You can only have ONE Microsoft Exchange Account on your Windows Mobile devices. If you already have one you cannot add BUmail as an Exchange account without overwriting the existing account.
  2. There are two methods by which you can add an Exchange account to your mobile device, via PC or through the device itself. Both methods are described here separately. When adding your account please choose only ONE of these methods.
  3. The following device screenshots were taken using Windows Mobile 6.1. If your device is currently equipped with a different version of the Windows Mobile operating system, menus and icons may look slightly different.

Adding Microsoft Exchange Account Using Windows Mobile 6.x and 7.x on the Device

Adding Exchange to Windows Mobile Device Adding Exchange

1. Select ActiveSync

2. Enter your full Butler email address. Verify that the "Attempt to detect..." box is unchecked. Click Next.

Exchange Server Name DeviceAddExchange5

3. Enter "bumail.butler.edu" in the "Server address:" box. Verify that the "This server requires..." box is checked. Click Next.

4. Enter your Butler username and password, NOT your full email address. Enter "butler.edu" in the "Domain:" field. Verify that the "Save Password" box is checked if you would like your device to sync your mail automatically. (Note: This information will have to be reentered every time you change your Butler password.) Click Next.

Enter Credentials DeviceAddExchange7

5. Select the items that you would like to sync. (Note: Items to be synced option can be changed later.) Click Finish.

6. Click OK to accept security policies. These policies are managed by IT and MUST be accepted in order to sync your Exchange account.

DeviceAddExchange8 DeviceAddExchange9

7. ActiveSync will update your device

8. When Microsoft Exchange is "Connected," the process of adding your Butler Exchange account (BUmail) is complete

Adding Microsoft Exchange Account Using ActiveSync on a PC (tethered using USB cable)

PC Adding Exchange PC Adding Exchange 2

1. Connect your device via USB cable or cradle depending on your device.

If you have NOT installed ActiveSync, use the following link to download the setup file:
Microsoft ActiveSync Setup

Go to "Tools" and select "Add Server Source"

2. Enter "bumail.butler.edu" in the "Server Address:" box. Verify that "This server requires..." box is checked. Enter your Butler username and password in the corresponding fields as well as "butler.edu" in the "Domain:" field. Check the "Save password" box if you would like your device to sync automatically.

PC Adding Exchange 3 PC Adding Exchange 4

3. Under the "Microsoft Exchange" heading, select all of the items you would like to sync directly with your BUmail account

4. Microsoft ActiveSync will then attempt to synchronize your device

PC Adding Exchange 5 PC Add Exchange 6

5. Refer to the device. Click OK to accept security policies. These policies are managed by IT and MUST be accepted in order to sync your Exchange account.

6. When the Microsoft Exchange item is "Synchronized," the process of adding your Butler Exchange account (BUmail) is complete