Information Technology

Butler Dialing Frequently Asked Questions

VoIP Phone 7960 Operation Instructions

Basic Call Features

How to place a call ~ Show Answer

Do one of the following:

  • Lift the handset and dial the number
  • Press a line button and dial the number
  • Press the Speaker button and dial the number
  • Press the NewCall soft key and dial the number

How to answer a call ~ Show Answer

Do one of the following:

  • Lift the handset
  • Press the line button associated with the call
  • Press the Answer soft key
  • Press the Speaker button

How to end a call ~ Show Answer

Do one of the following:

  • Hang up the handset
  • Press the Speaker button
  • Press the EndCall soft key

How to place a call on hold ~ Show Answer

While on a call, press the Hold soft key
To return to the call, press the Resume soft key
If multiple calls on the same line are on hold, use the scroll keys to select the desired call before you press Resume

How to redial the most recently dialed number ~ Show Answer

Lift the handset and press the Redial soft key
Press the Redial soft key to activate the speakerphone

How to change between handset and speaker-phone during a call ~ Show Answer

From handset to speakerphone:
Press the Speaker button and hang up the handset

From speakerphone to handset:
Lift the handset

How to configure speed dial buttons ~ Show Answer

You can configure up to five line button on the Cisco IP Phone 7960 to speed dial the numbers you use the most. This capability is only available on the Cisco CallManager version of the phone.

Steps

  1. Log in to the Cisco CallManager IP Phone Configuration utility. *See you system administrator for details.
  2. Choose Cisco 7960 from the Select a Device to Configure drop-down list box.
  3. Click "Update your Speed Dial buttons/Print your button template" from the list of available configuration options.
  4. Enter the phone numbers and display text you want to associate with your speed dial buttons.
  5. When you are done, click Update to store your settings. To restore your previous settings, click Cancel.
  6. Click Log off to exit the configuration utility.

Note: Be sure to enter the numbers exactly as you would if you were to call that number. For example, if the call is an external call, include a "0" in front of the number.

Call Transfer

How to transfer a call ~ Show Answer

During a call, press the Transfer soft key. This places the call on hold; Place a call to another person
When you hear ringing, press Transfer again, or when the party answers, announce the call and press Transfer

If the party refuses the call, press the Resume soft key to return to the original call

How to forward all calls to another extension ~ Show Answer

Press CFwdAll soft key. You will hear two beeps;
Enter the number to which you want to forward all your calls.

A flashing right arrow will appear next to your phone number on the LCD to indicate that all calls are being forwarded.

How to cancel forward all calls ~ Show Answer

Press the CFwdAll soft key;
You will hear two beeps.

The flashing arrow will no longer display next to your phone number on the LCD, indicating that forward all calls is not active;

Phone Controls

How to mute a call ~ Show Answer

Press the Mute button
To turn off mute, press Mute again (or lift the handset)

How to change the volume ~ Show Answer

Press the up or down volume key to increase or decrease the volume of your handset, headset or speakerphone;
To save the volume setting, press the settings button and then press the Save soft key;

How to change the ring sound ~ Show Answer

Press the Settings button;
Use the scroll key to scroll to the Ring Type option in the Settings menu;
Press the Select soft key to display the list of ring types; Use the scroll key to select a ring type;
Press the Play soft key to hear a sample of the selected ring type;
Press Select and then press the OK soft key to save your selection;
Press the Save to exit the Settings menu;

How to change the contrast of the display ~ Show Answer

Press the Settings button;
Press the Select soft key to select the Contrast option on the Settings menu;
Press the up or down soft key to set the desired intensity of the display;
Press the OK soft key to save your setting;
Press the Exit soft key;
Call history features

Call History Features

How to view missed calls ~ Show Answer

Press the directories button;
Use the scroll keys to select the Missed Calls option on the Directory menu;
Press the Select soft key to display the missed calls list;
When you are finished, press the Exit soft key twice to exit the Directory menu;

How to speed dial a missed call, received call, or placed call ~ Show Answer

Press the directories button;
Use the scroll keys to select the desired call history option on the Directory menu;
Use the scroll keys to select the number you want to speed dial;
Press the Dial soft key to speed dial the selected number;

Conference Calls

How to place a conference call ~ Show Answer

During a call, press the More soft key and then the ConFrn soft key. This will automatically select a new line and place the other party on hold;
Place a call to another person;
When the call connects, press the ConFrn soft key again to add this person to the conference call;
If you are using the Call Manager version of the phone, you can repeat the first three steps to add people to the conference call;

Conference call options ~ Show Answer

To place a conference call on hold, press the Hold soft key. The other parties can talk among themselves but they cannot hear you;
To place a conference call on speakerphone, press the speaker button. Press the Mute button to turn off the microphone. The conference parties cannot hear you but you can hear them;

Making calls from the Directory

Viewing or dialing missed calls ~ Show Answer

If your phone display indicates you have missed calls, you can use the Missed Calls option on the Directory menu to view call history and call back the missed call.

Steps

  1. Press the directories button
  2. Press the Select soft key to select the Missed Calls option on the directory menu.
    The call history for missed calls is displayed on the LCD.
  3. If desired, click the Dial soft key to speed dial a number from the missed call list. Note: You might need to use the EditDial soft key to add digits to the front of the number. For example, if the call was from an outside caller, you need to add the digit "0" to the front of the number.
  4. Press the Exit soft key twice to exit the Directory menu.

Viewing or dialing received and placed calls ~ Show Answer

The Cisco IP Phone 7960 keeps a history of all calls you make and receive, including the caller ID, time, and date of the call. You can use this information to redial a party.

Steps

  1. Press the directories button.
  2. Press the Select soft key to select the Received Calls or Placed Calls option on the Directory menu.
  3. Press the Select soft key to display the call history list.
  4. If desired, click the Dial soft key to speed dial a number from the call history list. Note: You might need to use the EditDial soft key to add digits to the front of the number. For example, if the call was from an outside caller, you need to add the digit "0" to the front of the number.
  5. When you are finished, press the Exit soft key twice to exit the Directory menu.

General Frequently Asked Questions

How many calls may I have on the line at a time? ~ Show Answer

By default, each line with call waiting enabled can accommodate 4 calls. This means that you can receive two incoming calls and make two outgoing calls, as well. The default for lines without call waiting is 2 calls per line.

What is an IP Phone? ~ Show Answer

The IP Phone transmits the sound of your voice over a computer network using Internet protocol (IP) rather than sending the signal over traditional telephone wires. The computer in your office shares the same wire (Ethernet cable) as the IP Phone.

Should I turn my IP Phone off at night? ~ Show Answer

No. Never turn your IP Phone off or unplug it, unless you need to reset it. Your IP Phone should be plugged directly into the network port in the wall, usually the red port, and then another cable connecting the phone to your computer.

Can I replace my Cisco IP Phone with a different brand of IP Phone? ~ Show Answer

No. Butler University only supports Cisco IP Phones.

Can I switch between handset, headset, or speakerphone during a call? ~ Show Answer

Yes. To switch from handset to headset or speakerphone, press the appropriate button on the front of the telephone and place the handset in the cradle. To switch from speakerphone or headset to the handset (for which there is no button), simply lift the handset from the cradle; this activates the handset and deactivates the speakerphone or headset.

Troubleshooting Questions

What is the solid red light that appears on the back of my handset? ~ Show Answer

This light indicates the presence of voicemail messages. The light also flickers when the IP Phone rings.

How do I get the solid red light on my handset to turn off? ~ Show Answer

The light should turn off after you listen to your messages. If the light appears even when Unity Voicemail indicates that you have no messages, please notify the Help Desk at 940-4357.

Why does my phone not ring? ~ Show Answer

Sometimes this occurs because the handset has not been properly replaced. Also, you may need to adjust the volume.

Why can I not answer the phone? ~ Show Answer

This occurs because the handset is not in the cradle correctly (you can tell because the LCD displays a handset by Your current options). To resolve, press the Answer soft key, the line button, or the Speaker button.

Note: The little clip just below the disconnect button is the culprit in most cases. When the clip tab protrudes, the handset must be hung up properly on the clip tab. You can pull the clip out and turn it over to alleviate this problem. However, with the clip turned over, a small bump to the phone can cause the handset to fall off the hook.

Why is there no dial tone even though I plugged my telephone into a telephone jack? ~ Show Answer

This occurs because the handset is not in the cradle correctly (you can tell because the LCD displays a handset by Your current options). To resolve, press the Answer soft key, the line button, or the Speaker button.

Note: The little clip just below the disconnect button is the culprit in most cases. When the clip tab protrudes, the handset must be hung up properly on the clip tab. You can pull the clip out and turn it over to alleviate this problem. However, with the clip turned over, a small bump to the phone can cause the handset to fall off the hook.

What does "Configuring IP" mean on my LCD screen? ~ Show Answer

When you plug your telephone into the wall and first power it on, it takes up to two minutes to retrieve its settings from the network. If it continues to show "Configuring IP" after 2 - 5 minutes please contact the Help Desk (940-4357) for further assistance.

Why can callers not hear me very well when I use the speakerphone? ~ Show Answer

The speakerphone automatically mutes itself when it thinks you are not speaking. If you are not speaking loudly enough, it may cut off the beginning of your sentence until the telephone realizes you are speaking. The solution is to move closer to the telephone and / or speak more loudly.

Why does the telephone forget my ring volume setting? ~ Show Answer

To get the telephone to remember your desired ringer volume, set it using the volume buttons, then press the Settings button and then press the Save soft key.

Why do I get a fast busy signal when I call a number on campus? ~ Show Answer

This may mean that the telephone, while listed in the corporate directory, is not currently connected to the network. Contact the IT Help Desk at 940-4357 to report this problem.

Why can't I see who is calling? ~ Show Answer

Full Caller ID information will only be available for calls from IP Phones on campus. Calls from off campus will show only the telephone number.

I have call waiting. Why do incoming calls bypass my busy forwarding? ~ Show Answer

Call waiting allows you to have two calls on one line. If you are in only one call, unanswered incoming calls will follow your no answer forwarding instead of busy forwarding, because your line is not yet full. However, if your line is full (you are in two calls), any incoming calls will follow busy forwarding.

Who can I contact for help? ~ Show Answer

If a problem arises, please report all problems or concerns to the IT Help Desk at 940-4357 or  helpdesk@butler.edu