Information Technology

Cable TV Services - Frequently Asked Questions

If you live in a University-owned residence hall or apartment, call (317)-716-7499 and speak with Chuck to upgrade your service. If you get voicemail, leave a message with your contact information and be sure to say that you are on Butler's campus and that you would like to upgrade your service. If you need the address of your building, see this list of building addresses.

I currently live in a Greek house and I would like to upgrade to Interactive TV.
How can I do this?
~ Show Answer

A: If you live in one of the following Greek houses connected to the Butler Cable network, you can easily upgrade to Digital or HD Cable at any time by ordering online or by calling (317)-716-7499 and speaking with Chuck. If you get voicemail, leave a message with your contact information and be sure to say that you are on Butler's campus and that you would like to upgrade your service. If you need the address of your building, see this list of building addresses.

  • Delta Delta Delta
  • Delta Gamma
  • Alpha Chi Omega
  • Phi Delta Theta
  • Sugma NU
  • Alpha Phi
  • Delta Tau Delta
  • Lamda Chi Alpha
  • Sigma Chi

If you live in one of the following Greek houses not on the Butler cable network, call Bright House Networks Customer Service at (317) 972-9700 for service options:

  • Kappa Alpha Theta
  • Kappa Kappa Gamma
  • Pi Beta Phi
  • Phi Kappa Psi

I currently have Full Cable only, but would like to upgrade to Interactive TV.
How can I do this?
~ Show Answer

A: To add or upgrade your service, call (317)-716-7499 and speak with Chuck. If you get voicemail, leave a message with your contact information and be sure to say that you are on Butler's campus and that you would like to upgrade your service. If you need the address of your building, see this list of building addresses.

How will I receive my equipment? ~ Show Answer

A: When you place an order to upgrade to Interactive TV Service, you will need a Digital set-top box. A delivery day and time will be arranged with the sales representative - please provide a cell phone number in order for the installer to access you on campus. Instructions will be included on how to connect your Digital set-top box. As an alternative option, you may also pick up your equipment at the customer service lobby located at 3030 Roosevelt Ave, Indianapolis, IN 46216 (subject to equipment availability).

How do I connect my equipment? ~ Show Answer

A: Please follow the instructions to connect your Digital set-top box.

How will I be billed for additional services from Bright House Networks? ~ Show Answer

A: Bright House Networks will bill you directly at your mailing address for optional products and Services.

How do I report problems with my digital cable? ~ Show Answer

A: If you have problems with a digital set-top box from Bright House Networks, call Bright House Networks at (317) 972-9700, for technical assistance - representatives are available 24/7, 365. If the problem requires a service call to your room, Bright House Networks will schedule an appointment time for a technician to meet with you - technicians will not perform repairs without you being present in your room. If you do not have a Digital set-top box from Bright House Networks and you have no cable TV signal, please call the IT help desk at (317) 940-4357.

Can I still watch cable-ready TV until the problem is resolved? ~ Show Answer

A: Yes, if you are experiencing issues with your Interactive TV or Digital set-top box, you can still watch your full cable channels. First, you must disconnect the input cable from your set-top box and connect the cable directly into the input connection on your TV. By removing the connection to the cable box you can receive cable-ready channels 2 - 99.

I am moving to a new address. What do I need to do? ~ Show Answer

A: Contact Bright House Networks at (317) 972-9700. If you are moving to another address within the Bright House Networks area, you can take your equipment with you to your new address and Bright House Networks will schedule a transfer of service. If you are moving outside of Bright House Networks' service area, Bright House Networks will schedule disconnection of service and schedule pick-up of your equipment or return the equipment to the Bright House Networks lobby at 3030 Roosevelt Ave, Indianapolis, IN 46216.

How do I return my equipment? ~ Show Answer

A: Once you disconnect your Digital Cable service, you will need to return your equipment. You either call Bright House Networks at (317) 972-9700 and schedule a pick up day and time or return the equipment to the Bright House Networks lobby at 3030 Roosevelt Ave, Indianapolis, IN 46216. Your account will be charged a fee for any equipment which is not returned to Bright House Networks.