I currently live in a Greek house and I would like to
upgrade to Interactive TV.
How can I do this? ~ Show Answer
A: If you live in one of the
following Greek houses connected to the Butler Network or
your house is part of the Butler bulk cable account listed
below, you can easily upgrade to Digital or HD Cable at any time by
ordering online or by calling Bright House Networks at (317)
557-2476. Be sure to have your address, including the room or
apartment number if applicable. The Bright House Networks sales
representative will discuss available services and pricing for the
following houses:
- Delta Delta Delta
- Delta Gamma
- Alpha Chi Omega
- Phi Delta Theta
- Sugma NU
- Alpha Phi
- Delta Tau Delta
- Lamda Chi Alpha
- Sigma Chi
Please call Bright House Networks Customer Service at (317)
972-9700 for service options if you live in one of the
following Greek houses:
- Kappa Alpha Theta
- Kappa Kappa Gamma
- Pi Beta Phi
- Phi Kappa Psi
- Tau Kappa Epsilon
I currently have Full Cable only, but would like to
upgrade to Interactive TV.
How can I do this? ~ Show Answer
A: You can easily upgrade to Digital or HD
Cable at any time by ordering online or by calling Bright House
Networks at (317) 557-2476. Be sure to have your address, including
the room or apartment number if applicable. The Bright House
Networks sales representative will discuss available services and
pricing.
How will I receive my equipment? ~ Show
Answer
A: When you place an order to upgrade to
Interactive TV Service, you will need a Digital set-top box. A
delivery day and time will be arranged with the sales
representative - please provide a cell phone number in order for
the installer to access you on campus. Instructions will be
included on how to connect your Digital set-top box. As an
alternative option, you may also pick up your equipment at the
customer service lobby located at 3030 Roosevelt Ave, Indianapolis,
IN 46216 (subject to equipment availability).
How do I connect my equipment? ~ Show
Answer
A: Please follow the instructions to connect
your Digital set-top box.
How will I be billed for additional services from Bright
House Networks? ~ Show Answer
A: Bright House Networks will bill you directly
at your mailing address for optional products and Services.
How do I report problems with my digital cable?
~ Show
Answer
A: If you have problems with a digital set-top
box from Bright House Networks, please call Bright House Networks
at (317) 972-9700, for technical assistance - representatives are
available 24/7, 365 days per year. If the problem requires a
service call to your room, Bright House Networks will schedule an
appointment time for a technician to meet with you - technicians
will not perform repairs without you being present in your room. If
you do not have a Digital set-top box from Bright House Networks
and you have no cable TV signal, please call the IT help desk at
(317) 940-4357.
Can I still watch cable-ready TV until the problem is
resolved? ~ Show Answer
A: Yes, if you are experiencing issues with
your Interactive TV or Digital set-top box, you can still watch
your full cable channels. First, you must disconnect the input
cable from your set-top box and connect the cable directly into the
input connection on your TV. By removing the connection to the
cable box you can receive cable-ready channels 2 - 99.
I am moving to a new address. What do I need to
do? ~ Show Answer
A: Contact Bright House Networks at (317)
972-9700. If you are moving to another address within the Bright
House Networks area, you can take your equipment with you to your
new address and Bright House Networks will schedule a transfer of
service. If you are moving outside of Bright House Networks'
service area, Bright House Networks will schedule disconnection of
service and schedule pick-up of your equipment or return the
equipment to the Bright House Networks lobby at 3030 Roosevelt Ave,
Indianapolis, IN 46216.
How do I return my equipment? ~ Show
Answer
A: Once you disconnect your Digital Cable
service, you will need to return your equipment. You either call
Bright House Networks at (317) 972-9700 and schedule a pick up day
and time or return the equipment to the Bright House Networks lobby
at 3030 Roosevelt Ave, Indianapolis, IN 46216. Your account will be
charged a fee for any equipment which is not returned to Bright
House Networks.