BUconnect & AnyConnect

Following are definitions for terms used within this document:

BUconnect is a service that allows the Butler community to access BUfiles and other Butler services from anywhere in the world. BUconnect is comprised of 2 different technologies: BUconnect and AnyConnect.

BUconnect is web-based access for BUfiles. This is available to the entire Butler community (faculty, staff and students).

AnyConnect is a downloadable client that allows users to access BUfiles and Outlook Exchange as if they were on campus. This option is only available ON Butler owned devices (i.e., faculty and staff devices).

Butler Owned Device is a computer that is managed by Information Technology and has a "Property of Butler University" decal attached to it (i.e., faculty and staff devices).

Personal Device is a computer owned by an individual who manages the device or contracts with a resource other then Butler's Information Technology to manage the device (i.e., non Butler Owned Device).

Any person who has a valid Butler Account that wants to gain access to BUconnect services while not on the campus network.

The user has a working internet connection and the user has a working browser.

Support for BUconnect is provided by Butler's Information Technology Help Desk via their normal operating hours (see Help Desk for more information). Immediate support outside their hours is not available, however you may choose to call or email the Help Desk at any time with questions or issues and a technician will get back in touch with you.

Personal Device

IT Support includes but is not limited to:

• The following devices:
  • Windows XP and higher
  • Mac OS X10.4 and higher
• Documentation of General Settings for Butler Environment
• Testing at Help Desk during Help Desk hours
• While every effort to resolve issues will be made including verification that the service is running properly, IT technicians maintain the right to discontinue work on a specific issue after 15 minutes of best effort. At that point the client will then be encouraged to contact their ISP (Internet Service Provider) or personal computer technician for further help.

IT Support does not include:

• Troubleshooting your home network
• Repairing hardware

Butler Owned Device

IT Support includes but is not limited to:

• Documentation of general settings for Butler environment
• Testing at Help Desk during Help Desk hours
• For phone support - while every effort to resolve issues will be made and including verification that the service is running proper the technician may discontinue work on a specific issue and request that the client bring the computer to the Help Desk for further assistance.

IT Support does not include:

• Troubleshooting your home network

• The BUconnect Service is expected to be available 24x7x365.
• IT reserves the right to perform maintenance and upgrades from 6AM - Noon on Sundays. During this time BUconnect services may be unavailable.
• Information Technology has automated processes to monitor the server to verify its functionality.
• The actual BUconnect service cannot be automatically monitored.
• Upon notification/verification that BUconnect is not functioning properly Help Desk staff has the ability to escalate the issue to the appropriate technical staff member.
• Any scheduled and unexpected downtime to the BUconnect service will be communicated on the IT website in the right hand column of the page under the heading "Outage Alerts"