Information Technology

Your Butler Password

Your Butler University username and password allow you to access Butler computers and systems (Moodle, My.Butler, BUmail, BUconnect, BU Secure Wireless, PrintSmart, Google Apps, and all other systems that are tied to Butler's authentication system). You are responsible for all activities originating from your account. Never share your password with anyone. IT staff will not ask for your password, and they will not give your password to anyone (including parents).

First Time Enrollment at Login.Butler.Edu

  1. Go to https://login.butler.edu, click Login, and enter your Butler username and current password. Click Login.
  2. Enter an alternate email address and/or mobile phone number. While this information is not required, IT strongly recommends you provide one or both of these fields. In the event you forget your password, this information will allow you to send yourself a one-time password to get back into the system. Click Submit.
  3. Answer the three required self-service security questions and the three required Help Desk questions. The answers to these questions need not be factually correct, but they do need to be answers you will remember. Click Submit.
  4. Change your password adhering to the specified criteria. Click Submit.
  5. You will see a screen confirming that your password was successfully changed. 
  6. You will receive a confirmation email stating that your password has been successfully changed.
  7. Follow the steps below under After You Change Your Password.

How to Change Your Butler Password Following Enrollment

If you know your current password:

  1. Go to https://login.butler.edu, click Login, and enter your Butler username and current password. Click Submit.
  2. Click Change Password. Change your password adhering to the specified criteria. Click Submit.
  3. You will see a screen confirming that your password was successfully changed. 
  4. You will receive a confirmation email stating that your password has been successfully changed.
  5. Follow the steps below under After You Change Your Password.

If you forgot your password or if it expired:

  1. Your identity will need to be verified before you can reset your password. There are three ways this can be done:
    • Go to https://login.butler.edu and click on the Forgot Password: Answer Security Questions button. Enter your username, then answer two of the three security questions correctly.
    • Go to https://login.butler.edu and click on the Forgot Password: Send One-Time Password button. Enter your username, and request that a one-time password be sent to either your alternate email or mobile phone.
    • Contact the Help Desk by phone or in person. The Help Desk will verify your identity using the security questions you answered when you enrolled. 
  2. Once your identity has been verified, you can change your password. Click Change Password. Change your password adhering to the specified criteria. Click Submit.
  3. You will see a screen confirming that your password was successfully changed. 
  4. You will receive a confirmation email stating that your password has been successfully changed.
  5. Follow the steps below under After You Change Your Password.

After You Change Your Password

To prevent account lockouts or issues following a password change, complete the following applicable tasks:

  • If you are on campus and logged on to a Butler computer: restart the machine now.
  • If you are using a Butler owned Mac: if prompted to update your "Login Keychain" after the restart please note that the Mac is asking for your OLD password at that point. See our frequently asked questions regarding the  Keychain
  • If you sync your email or connect to wireless from a smartphone or other mobile device: update your password on those devices.
    • For wireless, go into the wireless networks section, click on Forget This Network, then reconnect. You will be prompted for credentials.
    • For email, go into the Account Settings for Butler University email, remove the old password and then enter the new password.
  • If you are using a personal (non-Butler owned) Mac:
    • If you have added a Butler network printer, click the Spotlight in the top right corner and type Keychain. Open Keychain Access and look in the login keychain for the printer entry and delete it. The next time you try to print it will prompt you for your new password.
    • To update the password for BU Secure Wireless, turn off wifi, click Spotlight in the top right hand corner, type Keychain and open Keychain Access. Delete any entries for BU Secure Wireless, then turn wifi on and you should be prompted for your new password.
  • If you are using a personal (non-Butler owned) Windows device: 
    • If you are connected to any Butler network printers, you will need to delete the printers and re-add them
    • If you have network drives mapped delete them and reconnect. Alternatively, go to Control Panel, then User Accounts and click on Manage Your Credentials on the left hand side. Click the arrow to expand the Windows Credentials, then edit any Butler passwords listed.

If you have questions or need assistance, contact the  Help Desk.

Frequently Asked Questions

What are the criteria for creating a password? ~ Show Answer

All user account passwords must conform to the rules below.

Password Criteria

  • Must contain at least 12 characters
  • Must be no longer than 30 characters
  • Must have at least 1 character that is a special character (ex: ! # + > &)
  • Must have at least 1 character that is a number
  • Must not be or contain your Butler username
  • Must not be a password you have used in last 4 years

How can my smartphone or similar device lock me out of the system? ~ Show Answer

If you use a smartphone or similar device to access a Butler system like email or wireless, the device will continue using your old password until you update the device with your new password. After 20 incorrect password attempts, Butler's systems will lock your account and you will be unable to access any systems other than https://login.butler.edu. This is an automatic action as repeated attempts to use an incorrect password often indicate an account hacking attempt. In this case it's not, but the system is unable to distinguish between the two.

Please visit the Smartphones and Devices page for information on how to configure your device.

How do I reset my Butler password? ~ Show Answer

You can reset your password via self service on the web by visiting https://login.butler.edu. If you are locked out of your account, you can still visit login.butler.edu to change your password. If you fail to login 20 consecutive times, you will need to contact the Help Desk by phone or in person in order to have your password reset. The Help Desk does not reset passwords via email.

What are some examples of passwords I may want to use? ~ Show Answer

A common technique is to combine a word with numbers and punctuation or to substitute letters with numbers or special characters. Using a passphrase (a phrase or sentence) is easier for some people to remember and is usually more secure than just a password. Some example passphrases include Hummer-00mpg or jillis#1inmyBook.

How often do I have to change my Butler password? ~ Show Answer

You are required to change your password every 180 days. An automatic email reminder will be sent to you two weeks before your password expires. You may change your password as often as you would like as long as it is at least every 180 days.

What happens if my password expires (not changed for over 180 days)? ~ Show Answer

If your password expires, you can reset it via self service on the web by visiting https://login.butler.edu. You can also contact the Help Desk by phone or in person in order to have your password reset. The Help Desk does not reset passwords via email.

What do I do if I believe my password has been revealed to others? ~ Show Answer

If you believe your password has been revealed to others, change it immediately at https://login.butler.edu. If you are unable to change it, contact the Help Desk for assistance. Any use of a personal account by someone other than the designated owner should be reported immediately to the Help Desk.

May I share my account and password with others? ~ Show Answer

No. Do not share Butler University passwords with anyone, including administrative staff. All passwords are to be treated as sensitive, confidential information.  It is a violation of the Butler Computer Use Policy to share your accounts and/or passwords with anyone.

How can I protect my password? ~ Show Answer

Password Protection Standards

  • Always use different passwords for your Butler University accounts than your other non-Butler University accounts (e.g., personal email account, bank accounts, social media, etc.)
  • Do not share Butler University passwords with anyone, including administrative staff. All passwords are to be treated as sensitive, confidential information.
  • Passwords should never be written down or stored on-line without encryption.
  • Do not reveal a password in email, chat, or other electronic communication.
  • Do not speak about a password in front of others.
  • Do not hint at the format of a password (e.g., "my family name").
  • Do not reveal a password on questionnaires or security forms.
  • If someone demands a password, refer them to this document and direct them to the Butler University Help Desk.

Are the answers to my personal authentication questions case sensitive? ~ Show Answer

No, the answers are not case sensitive.