Information Technology

Your Butler Password

Your Butler University username and password allow you to access Butler computers and systems (Moodle, My.Butler, BUmail, BUfiles, BUconnect, BU Secure Wireless, PrintSmart, Google Apps, Thomas, and all other systems that are tied to Butler's authentication system). You are responsible for all activities originating from your account. NEVER share your password with anyone. IT staff will never ask you for your password, and they will not give your password to anyone (including parents).

NOTE: If you use a Mac, see our Frequently Asked Questions about the Keychain.

How to Reset or Change Your Butler Password

  1. To avoid possible system lockout, please shut down any other devices that use your Butler username and password to access the Butler network (e.g., smartphone, iPad, etc.). Once you have changed your password, power them back on and update your Butler password everywhere it is used.
  2. Go to and enter your Butler username, or if you choose, your Butler ID number, then click Continue.
  3. Next, choose your preferred authentication method.
  4. Once your identity is verified you can change or reset your password
  5. If you are logged onto a Butler owned Windows computer on campus, log out and log back in immediately after resetting your password.

If you are unable to reset your password via, contact the Help Desk for further assistance.

Frequently Asked Questions

What are the rules for creating a password? ~ Show Answer

Password Rules

  • Contain at least 8 characters
  • Be no longer than 30 characters
  • Have at least 1 character that is a special character (ex: ! # + > &)
  • Have at least 1 character that is a letter
  • Have at least 1 character that is a number
  • Have no more than 2 pairs of repeating characters (ex: aa or 11)
  • Not be a phrase commonly used at Butler (ex: dawgs or Butler)
  • Not be or contain your Butler username
  • Not be or contain your Butler username backwards
  • Not be a password you have used in last year
  • It is a violation of the Butler Computer Usage Policy to share your password with anyone
  • Passwords must be changed 180 days from the last change. Once a password has expired, the account will be locked. The password must be reset to unlock the account.

How can my smartphone or similar device lock me out of the system? ~ Show Answer

If you use a smartphone or similar device to access a Butler system like email or wireless, the device will continue using your old password until you update the device with your new password. After a number of incorrect password attempts, Butler's systems will lock your account and you will be unable to access any systems. This is an automatic action as repeated attempts to use an incorrect password often indicate an account hacking attempt. In this case it's not, but the system is unable to distinguish between the two. Please visit the  Smartphones and Devices page for information on how to configure your device.

How do I reset my Butler password? ~ Show Answer

You can reset your password via self service on the web by visiting . If you are locked out of your account, contact the Help Desk. The Help Desk does not reset passwords via email.

What are some examples of passwords I may want to use? ~ Show Answer

A common technique is to combine a word with numbers and punctuation or to substitute letters with numbers or special characters. Using a passphrase (a phrase or sentence) is easier for some people to remember and is usually more secure than just a password. Some example passwords include Hummer-0mpg or jillis#1inmyBook.

How often do I have to change my Butler password? ~ Show Answer

You are required to change your password every 180 days. An automatic email reminder will be send to you two weeks before your password expires. You may change your password as often as you would like as long as it is at least every 180 days.

What happens if my password expires (not changed for over 180 days)? ~ Show Answer

If your password expires, your Butler account will be locked and you will have to contact the Help Desk to regain access.

What do I do if I believe my password has been revealed to others? ~ Show Answer

Change it immediately, or if you are unable to change it, contact the Help Desk for assistance. Any use of a personal account by someone other than the designated owner should be reported immediately to the Help Desk.

May I share my account and password with others? ~ Show Answer

No. It is a violation of the Butler Computer Use Policy to share your accounts and/or passwords with anyone.

Are the answers to my personal authentication questions case sensitive? ~ Show Answer

No, the answers are not case sensitive.