If you are experiencing issues with the website, review these
questions first as they may provide the answer. If you are having
technical problems that can't be solved by the suggestions here,
send an email describing the problem to
email@example.com. If you have general questions about
the program here on campus, please send an email to
1. How do I know if I need to take the MyStudentBody
You are asked to take the Essentials Course if you are an
incoming first year or transfer student. The deadline for taking
the course is August 24, 2013.The online course must be passed with
an 80% or higher.
2. What is the school code?
3. How do I know if I've passed the MSB Essentials
If you've passed (achieved an 80% or higher on each of the 3
modules of the course), you will be directed to a certificate of
completion for the entire course.
4. I finished taking MyStudentBody Essentials Course,
but I failed to pass the post quiz for one of the modules. What
should I do?
You will need to retake the course module, carefully reading the
articles and strategies. You must obtain a passing score of at
least 80% on the post-quiz. If you have used up your allotted
attempts to take the course and need more, please contact
firstname.lastname@example.org to ask for more to be added.
Please give your UserID, first name, and last name so
that your account can be found in the system.
5. I'm under 21. Can I be sure that no one sees my
answers about my drinking?
All of the information you give us is completely confidential.
You do not have to worry about anyone from Butler University seeing
6. Whom do I contact with additional
1. I am a returning user and have forgotten my username
and/or password. Help!
If you think you know your username, then click the "Forgot"
link under the password box. You'll be prompted to enter your email
address in another box to have a link sent for resetting your
password. Make sure to enter the email address you used when you
registered for MyStudentBody.
2. I am taking the Essentials course, and I've received
a pop-up page that says "Page Cannot Be Displayed." Why is this
If you see the "page cannot be displayed" message, then hit the
"refresh" button on your browser. If you continue to get this
message, then click the "Logout" button, close your browser
completely, reopen it, and log back in. MSB will direct you to
where you stopped the course.
3. My sound doesn't work. How do I fix it?
You should first check your computer to make sure your speakers
are correctly hooked up and turned on. Turn your speakers up to a
volume that is comfortable for you, and restart the segment that
uses sounds. If you are visiting MSB from a public place like a
computer lab, you may want to use headphones to listen to the audio
4. I can't seem to see any tools or peer stories. Can
A browser plug-in is required to view the (Flash) tools and
animated peer stories. If you cannot see any tools or peer stories,
you probably do not have this plug-in installed on your computer.
You can download the "Macromedia Shockwave Player" for free by
using the link at the bottom of any MSB page or by visiting the
following URL: www.macromedia.com/shockwave/download.
5. I'm a returning user and I have tried to login with
my correct UserID and password, but the system reports I don't have
an account. When I try to set up an account with my Butler
email again, it says that UserID is already taken. How can I
get back in to access my account without having to take the course
Please contact email@example.com and explain your
situation. You should receive a response within 24 hours with
a temporary password to get back into your account. Once
you've accessed your account, please create a new password.
6. On the Registration page, I've filled out my
click it. What's going on?
The box will not be accessible to you until you've opened the
the agreement before clicking the box. After you've opened
and move on.