Facilities

Facilities Service Request Center

Use the information below to determine the best method for requesting service from Facilities.

Emergencies & Water or Electrical Problems

  • Residential: Contact the hall's front desk immediately
  • Non-residential: Contact Facilities directly Mon.-Fri., 7 a.m.-5 p.m. at 317-940-9393. After hours, contact BUPD at 317-940-9396.

Non-Emergency Requests, Problem Reports & Questions/Concerns

  • Students and employees without iServiceDesk logins should use FixMyButler to report building or equipment issues
  • Employees with an iServiceDesk login should use iServiceDesk to submit service requests and check request statuses
  • Questions, concerns and feedback can be shared by contacting Facilities directly Mon.-Fri., 7 a.m.-5 p.m. at 317-940-9393.

Construction, Renovation & Interior Design Project Requests

Priority Information

Service requests are assigned a priority based on the following guidelines:

  • Priority 1: Emergency. Tended to immediately, e.g., major leak or utility interruption
  • Priority 2: Urgent. Typically completed within 24 hours, e.g., lights out, minor plumbing issue, etc.
  • Priority 3: Routine. Scheduled on availability of personnel, e.g., picture hanging, general repair, etc.

Billable Services

Anything outside of standard maintenance is a billable service and a service code must be provided in order for service requests to be processed.